IT Support For Managers Looking After IT

We Take Care of Your Technology, So You Can Take Care of The Day Job

You’re the reluctant, or ‘accidental’ IT person for your business. IT is not the day job, but you can normally get the printer working so you’ve become the ‘go to’ person when something goes wrong.

Or maybe it’s that nobody in the business really knew how the whole ‘outsourced IT support’ thing worked and as the Office Manager, Finance Director or Operations Manager you became the IT Manager too!

Whatever your situation you are here because you’re looking for a bit more.

Either it’s more time to do your main job, the one that moves the business forward and that you’re trained to do.

Or you’ve got an existing IT Support Provider and you want more from them. They may well be fine at fixing the everyday stuff, but the business you work in has grown, become more complex and you’re still getting the same ‘do what’s in front of us’ type service.

Either way you’ve decided the time is right to explore your options for IT support.

But there are literally hundreds of companies providing IT support, so what should you be looking for?

Clearly you want someone to take away the day-to-day IT headaches and dramas, freeing up your time.

Internally, you’ll still be seen as responsible for the IT so for peace of mind you want a provider you can trust to care for all of your computers, equipment and services. This includes the services they might not supply like the phones, printers and broadband.

It’ll be someone who will actually prevent your computers from breaking down, giving everybody in the business uninterrupted access to the tools they need to do their jobs.

And they’ll work with you. They’ll give you an IT Strategy and plans for when things need replacing, so as a business you can actually budget for IT. They’ll also help you identify how technology can be used to best achieve the businesses overall goals.

The kind of problems great IT Support helps you avoid…

• Slow computers or an unreliable network.
• Constant ‘niggly’ IT problems that slow down productivity and frustrate everyone in the business.
• IT Support that takes ages to get back to you, and never seems to get to the bottom of the issue.
• Fixing your own IT problems instead of getting on with the day job.
• Aging equipment with no clear idea when it might need replacing.
• No IT plan or strategy.
• Knowing you need to do something about cyber security, but not quite sure what.

How we work………

We have a 4 Stage Process

Assess

During our initial meeting with you we’ll work to understand the business and go through your biggest immediate issues.

Onboard

Moving IT support providers can seem daunting but our onboarding process has been designed to make it seamless. If you’ve not had support before it’s even easier! And we provide a zero downtime guarantee.

Support

Our support staff are broken down into small teams with responsibility for a group of clients. This means they get to know you, your team and your systems intimately. Your team will be based in the East Midlands and provide support 11 hours a day.

Improve

We’ll work together with you to ensure you’re getting the most from us and from your technology. Whenever you have a decision to make about the technology in your business you’ll have expert advice from people who understand what you want to achieve.

We like to organise an initial 15-minute video call. In this call we’ll find out what technology you have, discuss your current IT issues and talk about what you need from your technology. There is no obligation to move to a full IT Assessment following this call, and no obligation to buy anything, ever.