Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Your IT staff are easily contactable, phone back when they say they will, and are a pleasure to talk to.
Michael, Manager, Enviroenergy
Book A FREE IT Assessment worth £1,680
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
ant lowe2023-07-10Fabian was very helpful and quickly got on to solving my problem, he wasn't sure what was causing the issue but worked on until he found the solution and quickly resolved the issue once it was clear, he was very friendly and proactive and made sure he gave me an explanation of everything he was doing ensuring that I fully understood the entire process he went through.
Peter Armstrong2023-05-17We have a support contract with Your-IT. They respond quickly to problems reported through their effective helpdesk system - sometimes spotting issues before we do. System updates are applied consistently. Meetings and discussions are informative and helpful.
Charlie Crawford2023-02-01Brilliant as always, thank you fabian 👍
Amy Steele2023-02-01Brilliant service as always, resolved quickly by Gareth who was both very helpful and friendly!
STEPHEN JEWSBURY2023-01-03Great service from everyone
Chris Brown2022-12-24Probably the best it support anywhere.
Ben Thorne2022-12-23Your-IT have been brilliant this year , very responsive to each query we have raised and dealt with profesionally and quickly.
Rachel Simpson2022-11-23We have worked with Your IT for many years and always received excellent service. All staff are extremely helpful and go that extra mile. Highly recommended
Christine Johnstone2022-07-06Your-IT have been our IT Support for at least 10 years now, always helpful, professional and a pleasure to deal with
Jonathan Plews2022-06-08Excellent, Reported issue prior to business starting for the day, and was successfully resolved before we opened.
If you are looking for IT support, we offer an award winning level of service. We’re a small team of people who love to give awesome customer service and make businesses better through IT. Our vision is to be a long-term, trusted partner for our clients, helping them reach their goals through innovative IT solutions. Our staff are highly valued and take pride in delivering an outstanding customer experience.
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them. |
| Technology buying service | No more searching around for the best price - we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple 'All in' cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Fully Managed IT Support from Your IT Department LTD provides your business with a complete, flexible outsourced IT Department and removes the stress associated with technology failure.
Fully Managed IT Support provides your local Hinckley business with an integrated fixed-price IT solution. No matter your business objectives, your solution will include all of the services and benefits listed below including unlimited Service Desk and On-Site support for all your IT issues.
After we have visited your business to fully assess your current IT systems, then we will provide you with the best IT solutions. Our support packages aim to lower your IT costs, reduce downtime, supply you with the best IT solutions, and provide outstanding Midlands-based customer support. Because your solution will be designed by our experts, it will be unique to you and tailored to your needs.
Your Hinckley business needs an IT infrastructure that is available on demand and reliable 24/7, which means you need an IT team that can offer support solutions and advice whenever an issue may appear. Our help desk gives you all the benefits of a normal IT team without the need for in-house IT people. We provide unlimited remote and onsite assistance.
Don’t let IT issues slow you down because every time your IT systems go down, you potentially lose money, time, and customers.
We believe your company should be improved by your IT, not held back by it.
Have a fully dedicated account manager who can work with your company to offer you amazing support, advice and meet all your IT requirements. With a strong IT partner, your company can run smoothly and efficiently, which means staff members can be more productive and dedicated to their work as their IT will be running properly 24/7.
Since 2009 Your IT has been helping Hinckley business owners make better technology strategy decisions and resolve technology challenges.
Our IT consulting service helps define your business’ IT strategy. IT moves at a lightning pace, and our IT Consultancy will ensure that the right technology and the right strategy is used within your business to deliver the most effective approach to IT.
Whilst many consultancies offer only the theory we have the ability to both design and deliver strategic projects for our clients.
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. From the very beginning Lee and Simon had a simple vision; to provide a customer-focused, high quality IT service for local businesses that went beyond just fixing computers and providing hardware…
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.
The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with businesses.
Your IT now employs 18 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains as Lee explains….
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the owners”
We’ve always believed we provide the best support in Hinckley and now we’ve got an award to prove it! Your IT recently won the Excellence in Customer Service Award at the Nachural Awards 2023, retaining the award from the previous year.
The judges were wowed with the above industry standard customer satisfaction scores, high customer retention, dedication to staff training and commitment to measuring and constantly improving the customer experience.
We Have Answered Many Commonly Asked Questions Below
We offer comprehensive IT support for Hinckley SMEs, serving as a cost-effective alternative to on site teams. Our expert team manages your network, provides consultancy, and supports existing IT personnel, including holiday cover and additional expertise.
Four common reasons lead businesses in England, especially in Hinckley, to opt for managed IT support:
Lack of Knowledge: Many SMEs lack in-house IT expertise and knowledge and need advice. Handling IT issues internally consumes time, detracting from core jobs. Outsourcing ensures faster recovery and reveals gaps in their IT strategy, including backup, cloud services, and system monitoring.
Dissatisfaction with Current Providers: Some businesses are unhappy with their existing IT support, experiencing slow responses or increased hardware failures. In today’s competitive climate, businesses need a provider offering a knowledgeable team for bespoke IT support, award-winning customer service, proactive maintenance and ongoing advice.
Cybersecurity Concerns: Changing cyber threats are a rising concern. Companies may have good IT support but inadequate measures against evolving cybersecurity risks mean they are open to a cyber attack. Many IT support providers are NOT experts in cyber security.
Supplementary Support: Not all businesses wish to fully outsource IT. Some prefer expertise in specific areas, be it consultancy, cybersecurity, or occasional assistance. We provide flexibility and try to ensure we are always on the same page as you.
Choose an IT partner with a proven track record – trust in our experience.
Since 2009, we’ve offered IT services to organisations, ranging from 10 users to businesses with 100+ users in Leicester and the East Midlands. Boasting a 98% customer satisfaction rate, our skills ensure swift remote support and top-notch customer service. With a retention rate in the high 90s, we’ve maintained long-term relationships, offering more than just support. Prioritising cybersecurity, we safeguard businesses, employees, and customers from cybercrime, ensuring backup and disaster recovery. Always search for the best; choose us.
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
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