Your people know where to turn
Give your team a clear route to everyday IT help, with plain-English communication about what is happening and what comes next. Less uncertainty for them, less troubleshooting passed back to you.
Managed IT support for your business
Support for your people. Clear ownership. Continual improvement.
Getting today’s problem fixed should be the starting point. We help your people work more effectively and turn technology decisions into a practical plan for your business. Our Your IT 360° Framework gives that plan structure, with quarterly reviews, a Technology Health Score and a roadmap owned by your named Customer Success Manager.
“Reliable, friendly, and professional - we truly appreciate everything you do! You are worth your weight in gold.”
Getting today’s problem fixed is the starting point. The Your IT 360° Framework keeps the wider relationship focused on what technology should do for your business: support your people, reduce risk, provide dependable foundations and create opportunities to improve. Quarterly reviews, a Technology Health Score and a practical roadmap turn those priorities into clear actions.
Are your people productive and supported?
Is your business secure and resilient?
Is your technology reliable and fit for purpose?
How can technology help you improve and grow?
We step back from day-to-day support to look at the bigger picture. Every review creates clarity on what is working, what needs attention and what should happen next.
A plain-English, traffic-light view of where things stand, with a clear next step attached to every status.
Every review results in a practical roadmap, structured so priorities stay clear and actionable.
Your named Customer Success Manager keeps the plan moving, not just the meetings happening. They coordinate recommendations across our teams, track agreed actions and help you prioritise improvements around your business goals and budget.
More than fixing problems
We've found them to be much more proactive than previous suppliers. We've really progressed with their guidance. They offer much more than just fixing problems.
A clear commitment to making your move a positive one.
Move with confidence
Choosing a new IT partner is a significant decision. The Move Forward Guarantee gives you clear commitments around onboarding, communication and service experience, so you know what to expect when you move to Your IT Department.
If we fail to deliver the onboarding, communication and service experience we promised, we will make it right or refund up to your first 90 days of managed service fees.
Price protection on your agreed services for the first 12 months.
A professionally managed transition with clear communication and planning, plus an Assessment and Technology Roadmap from day one through the Your IT 360° Framework.
The 90-day money-back guarantee applies to the onboarding, communication and service experience we promise. Any refund is limited to up to your first 90 days of managed service fees. Price protection applies to agreed services for the first 12 months.
You should not have to be the link between every IT problem and its solution. Our managed support gives your people somewhere to turn and your business a partner focused on making everyday work better.
Give your team a clear route to everyday IT help, with plain-English communication about what is happening and what comes next. Less uncertainty for them, less troubleshooting passed back to you.
A fix should not be the end of the conversation when the same issue keeps returning. We look for patterns and underlying causes, then prioritise practical improvements rather than accepting recurring disruption as normal.
Help people make better use of Microsoft 365 and collaborate more effectively. From getting new starters ready to managing leavers, we help make everyday workplace processes smoother.
Your named Customer Success Manager coordinates agreed actions across our teams, with clear responsibilities and follow-through. Where specialist suppliers are involved, we work within the agreed support scope to help move issues forward.
Clear responsibilities. No assumptions. We agree what your support covers from the outset. Dedicated cyber security, infrastructure and automation services are scoped and selected separately.
A client's experience
Choosing an IT partner is about the people you will work with, not just the services on a proposal. Hear directly from Charnwood Preschool and Nursery about their experience with Your IT Department.
Charnwood Preschool and Nursery
We're at our best when we become the IT department your business needs, taking responsibility for everyday support and helping you make continual progress. Our service is particularly suited to businesses that:
Your business needs dependable support and a structured approach to technology, without building a full internal IT department.
You rely on Microsoft 365 for everyday work and want your people to get more from the tools you already invest in.
IT responsibility sits with a business leader, office manager or a single IT manager who needs a wider team behind them. You want a partner to take ownership of the agreed services, not simply another supplier to coordinate.
You want practical recommendations, clear priorities and a partner who helps your technology improve as your business develops.
Not sure which approach fits? We'll help you work it out.
"We have worked with Your IT for many years and always received excellent service. All staff are extremely helpful and go that extra mile. Highly recommended.”
Good IT support starts with understanding people, not just technology. For us, that means listening to what your business needs, explaining things clearly and building a relationship you can rely on.
Plain English. Personal service. Long-term relationships.
Get to know the people behind the support, from the service desk to the specialists helping you plan what comes next.
Meet the teamOpens in a new tab.
We’ve tried our best to answer some of the most common questions about IT Support:
Our managed IT support gives your people a clear route to everyday technology help, alongside practical recommendations to improve how your business works. Depending on your agreed scope, this can include Microsoft 365 support, help with new starters and leavers, and attention to recurring IT problems.
Our IT support team provides a managed Service Desk from 7.00 am to 6.30 pm Monday to Friday, with emergency weekend cover. Our managed service contracts provide our clients with unlimited remote support and onsite IT support.
The Your IT 360° Framework adds structure through quarterly reviews, a Technology Health Score and a Now, Next, Later roadmap. Your named Customer Success Manager coordinates agreed actions and keeps the relationship focused on your business priorities.
Your proposal sets out exactly what is included, who is responsible for what and which services are charged separately.
The cost depends on how many people you support, your technology setup and the responsibilities you want us to take on.
We start by understanding your business and current arrangements, then provide a proposal showing your monthly support fee, the agreed scope and any separately charged services or project work. That gives you a clear basis for comparing options, rather than a headline price that leaves important questions unanswered.
Yes. We help you understand what the move involves before agreeing a transition plan. This includes reviewing your current arrangements, identifying the access and documentation needed, and coordinating the handover with your outgoing provider.
We also explain how your people will get support after the move. Timings, dependencies and any expected disruption are discussed in advance, so you know what is happening and what you need to do. Your existing supplier’s notice period and contractual commitments still need to be taken into account.
No. Our service is particularly suited to businesses without an internal IT team, where responsibility currently sits with a director, office manager or another person whose main job is not IT.
We can act as your outsourced IT department, explaining recommendations in plain English and taking responsibility for the agreed services. You will still need someone within your business to help us understand priorities and approve decisions, but they do not need to be an IT expert.
If you have one IT manager, we can provide the wider team behind them, helping with everyday support and agreed areas of responsibility while they focus on your business’s priorities.
We can also work alongside an established IT team, adding capacity and expertise where needed. In either case, we agree responsibilities clearly so our service complements the people you already have.
Sometimes. Our service is particularly suited to businesses with 15 or more employees that need structured support without building a full internal IT department.
If you have fewer employees, we are happy to talk to you. We will consider your technology needs, complexity and plans for growth before deciding together whether our approach is a good fit or recommending another provider who might serve you better.
Microsoft 365 is a strong fit for the way we support businesses, particularly those relying on it for email, collaboration and everyday work.
If you use another platform or have a mixed environment, tell us about your setup. We will assess whether we can support it effectively and explain any limitations or recommended changes before proposing a service. We would not assume that moving platforms is automatically the right decision.
Dedicated cyber security, infrastructure and automation services are scoped and selected separately from managed IT support.
The Your IT 360° Framework helps identify priorities across your technology, but identifying a need does not mean the work or service is automatically included. We explain what your support covers, where additional services may be appropriate and what they would cost before you commit.
The 90-day money-back guarantee covers the onboarding, communication and service experience we promise. If we fail to deliver those commitments, we will make it right or refund up to your first 90 days of managed service fees.
It is not a guarantee that every technical problem will be resolved within 90 days or that a cyber incident cannot happen. The offer also provides price protection on agreed services for the first 12 months. The written guarantee terms set out the applicable conditions and exclusions.
We talk about your business, what is not working with your current IT arrangements and what you want to improve. We also discuss your people, technology and any existing supplier commitments.
The aim is to establish whether we are a good fit and explain the appropriate next step. You do not need a complete technical inventory to start the conversation.
Ready when you are
Talk to us about your current challenges, review any existing supplier commitments and find out what a managed move to Your IT Department could look like for your organisation.
Or call us on 0115 822 0200
Have a chat
I would definitely recommend spending some time with Your IT, having a chat, and considering whether they might be a good fit for your business. They've definitely been a very good fit for mine.