Meet The Team
Co-founder of Your IT, responsible for keeping an overview on what's going on and coming up with new ideas to drive the business forward. Also keeps an eye on the money (phew!). A speed freak he unfortunately drives a Volvo so in his very limited spare time he races remote controlled cars.
Director of Service Delivery
Co-founder of the company and responsible for making things work! All things technical fall into Simon's remit both internally and externally. Lets off steam by shooting inanimate objects.
Director of Sales & Marketing
Craig makes us look good online and offline and brings in lovely new clients for us to look after, whilst also manging the Account Managers. Goes to lots of networking events mainly those that involve food and/or drink. Does weird diets, plays golf badly and walks Rick his rescue Greyhound. Also 'collects' Single Malt Whiskey.
Sams previous experience working with children has stood her in very good stead for looking after this lot! Sam takes responsibility for HR and Finance, including purchasing, alongside the smooth running of the office.
The first person that most of our customers speak to and meet, Angus works with customers new and old to ensure they are getting everything they can from their relationship with Your IT. Angus is multi-lingual, often interpreting 'IT geek' into something the rest of us can understand.
Digital Marketing Assistant
Jack joined the Marketing Department here at Your IT in February 2021. Having run his own wedding photography business he's going to be charged with making us ALL look good in photo's. No easy task in some cases!
Service Delivery Manager
Charley is responsible for keeping the service desk running smoothly, allocating tickets to the other engineers and making sure everything gets done. His favourite words are SLA and KPI! A Forest season ticket holder but too young to remember when they were good.
Service Desk Co-ordinator
Emma joined Your IT in February 2022 as our very first Service Desk Coordinator. Charley thinks she is his 'PA' and she certainly does all the work that Charley should be doing! In all seriousness she provides the organisation a busy service desk needs and makes sure customers know exactly what's happening with their tickets.
Service Desk Engineer / Tier 2 Team Leader
So laid back he's almost horizontal, Adam brings the zen to the service desk team. Popular with clients, Adam is a consistent team member who's always on hand to help junior colleagues.
Harman joined Your IT as a second line engineer early in 2022. She has a Bachelors in Computer Science so is a bit of a clever so and so!! She loves working with our clients, which she says keeps her 'engaged and excited'. Outside of work Harman is a nature lover and likes spending time outdoors enjoying the beauty the natural world has to offer.
Service Desk Engineer
Narayan is a leading ticket closer, always towards the top of the performance charts. Another former apprentice he continues to develop really well and is one of the bigger personalities in the office - he honestly never shuts up!
Service Desk Engineer / Tier 1 Team Leader
Fern joined the business in 2020 and has the distinction of being our first female on the Service Desk. Despite IT being a career change Fern has hit the ground running, smashing KPI's and proving a hit with our clients.
Our main man for onboarding new clients, Dave also gets involved with meatier projects, and will always lend a hand on the service desk when he's got a few minutes. Dave always has a smile on his face and is a popular figure around the office.
Kieran has shown fantastic progress since joining the business and is now developing his skills on site as an Apprentice Project/Field Engineer. Popular with customers and colleagues alike he is also our resident Table Tennis champion - challengers welcome!