Case Study – Atlas Composites Technologies About Immediate Medical Care Immediate Care Medical is a CQC registered and Home Office approved specialist ambulance service based in Birmingham. Operating in a...
Testimonials
Don’t just take our word for it, see what our clients say. Our customers are at the heart of what we do at Your IT. Here’s what they think of us.
Immediate Care Medical, a CQC registered specialist ambulance service based in Birmingham, were spending hours every week on manual invoicing, paper-based staff files, and repetitive admin. Working with Your IT Department and automation specialists Auto Everything, we replaced their outdated systems with a fully automated, cloud-based solution built on Microsoft 365. The results speak for themselves, with tasks that once took hours now completed at the click of a button, freeing their team to focus on what really matters.
Established in 2001 the Charnwood Nursery & Pre-school Group provides expert childcare in Thurmaston, Mountsorrel and Rothley. With 4 nurseries and 2 out of school clubs the business currently employs over 100 staff. Your IT started working with Charnwood in August 2023 and have revolutised IT for the business with improvement projects and day-to-day support.
CT4N Charitable Trust (formerly Nottingham Community Transport) – a small charity based in Nottingham that provides a range of transport solutions to reduce social isolation and promote community cohesion across Nottingham and Nottinghamshire. Your IT have been working with CT4N since 2016.
Ian Combellack & Tony Oldham – CT4N
Wynbrook was founded in 1986 and began as a small housing and development company. The business is now a well established specialist in the design and build of award-winning care homes, bespoke residential properties and commercial developments across the Midlands. Your IT have been working with them for almost 4 years.
Chris Smith – Wynbrook
What our customers say
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Testimonials
Anna – Previsico
We are very satisfied with the service delivered by YourIT. One of the key differences compared to our previous provider is that they do not just flag issues but actively come to us with solutions and clear recommendations. Their local connection is something we really value, and the team have been consistently responsive, including as we have expanded at scale. Importantly, their SLAs have not been breached during our time working together, which has given us confidence in their reliability.
The balance between services included within the standard offering and consultancy or project-based work has worked well for us. The standard service covers our core needs effectively, supported by an intuitive portal within MS Teams that allows us to log tickets, track issues, and manage remote workers easily. We also make good use of their expertise to support our Cyber Essentials Plus accreditation. More recently, YourIT introduced an automated service called Your Hub, which we now use for onboarding and offboarding starters, resetting passwords, managing mailbox permissions, email forwarding, and setting out-of-office messages. This has streamlined routine processes and reduced manual effort, while still maintaining appropriate controls.
We particularly appreciate the prompt cyber security alerts, especially given we have team members who travel abroad for work. These alerts strike a good balance, raising awareness without unnecessarily restricting usage. The additional cyber awareness training videos are a good example of this. While somewhat quirky, feedback from our teams has been positive, and the messaging has helped them identify phishing attempts more clearly. The monthly reporting is useful, and we value the flexibility Your IT has shown in tailoring their approach to match our requirements rather than applying a one-size-fits-all model.
Sally – AM Norris
Outstanding Support from a Truly Marvellous Team!
We’ve had the pleasure of working with the team at Your IT for 10 years this year and every interaction has been exceptional.
Fabian Booth, Leon Clark and Will Greenaway — wonderful service and always dependable. The “Three Musketeers” — Gareth Smith, Sunil Kumar, and James Atherton — thank you all for being a fantastic team!
Adam Hughes and Leon Clark, you’re both marvellous and incredibly helpful. And to Narayan Dosanjh thank you for keeping us safe and always being brilliant 💜🤖.
Reliable, friendly, and professional — we truly appreciate everything you do! You are worth your weight in gold.
James – HL Partnership
Your IT Department have a fantastic team who are always quick to deliver a thorough service even if the issue isn’t related to our systems. It’s been a pleasure working with them since joining my organization.
Inca
Your IT is simply the best of it’s kind. The staff are wonderful and go out of their way to help when something needs resolving.
Wouldn’t hesitate in recommending them to anyone.
Steve – Adwise
I have been really impressed with the service I’ve received from Your IT. The staff are always friendly and they appreciate that not all of us are technically minded. They explain clearly the issues and have always resolved issues quickly. I’d recommend them to anyone needing the extra support that a professional IT set up can provide.
Rebecca -Creative Conceptions
Would highly recommend Your IT Department, they’ve become an extension of our office, and we are so well looked after by them. The response times to tickets and the speed in which things are resolved is next level.
Louise – Girlguiding Leicestershire
We have used YourIT for approx 3 years and were recommended by another organisation.
Brilliant support, their patience with us is outstanding (we are not very tech savvy) and there is always a friendly voice at the other end of the phone.
Vijay – Aspire
I find the Professionalism and the Knowledge of the Support team to be 10/10. Thank you.
Ben – Wasteline Services
Fantastic team , all with great knowledge. Any issues have always been dealt with promptly. Highly recommended.
Rachel – Moldex
We have worked with Your IT for many years and always received excellent service. All staff are extremely helpful and go that extra mile. Highly recommended.
Christine – Stone Construction
Your IT have been our IT Support for at least 10 years now, always helpful, professional and a pleasure to deal with.
Craig – All About Bricks
The engineers at Your IT are knowledgeable, helpful and respond to any issues we have in good time. They also make sure they keep working on a problem until its resolved. I’d have no hesitation in recommending Your IT to someone looking for IT support.
Ian – CT4N
Just a quick email to say a massive thank you to you and the team at Your IT for arranging the upgrading of the server and the continuing IT support that we receive. I know that we did put Angus under pressure to resolve this urgently, which was a lot quicker than any of us anticipated. I would like to thank Kieran and Angus and also the rest of the team (Adam, Fern and Josh) who are always very friendly, helpful and prompt with any issues that myself and the rest of the team encounter.
Please pass on my thanks to the team, from a very satisfied customer.
Alan – Sheff Med
Fantastic company. Have made a huge difference to our company in the ever evolving world of IT. Cannot recommend enough, fast efficient and above all else very human!
Ecuity
The team at Your IT deserve praise for ensuring that we were already prepared for remote working prior to COVID-19. Once we knew that the office had to close they were on hand to support with all our needs and ensure a seamless transition.
We have been lucky that our operational capability has not been dented by home working – however this has depended on reliable IT infrastructure and a responsive support team. We are delighted with the service Your IT have provided to keep our business moving.
Rachel Ellen Design
Your IT provide us with total peace of mind. They are always there at the end of the phone for us. Staff are very friendly and go above and beyond, even working over holidays and weekends to resolve issues. Your IT made the change from our old provider very smooth and we weren’t tied into a long initial contract which gave us confidence that the sales pitch wasn’t going to be the best bit!
AM Norris
Your IT Department has helped us with all of our IT needs for many years, including installing a new phone system. They work tirelessly to meet our demands. They are professional, supportive and we have an excellent working relationship with them. We would highly recommend Your IT Department for all your IT needs.
Eaton Electrical
We love the ease of use with Your IT Department. We just pick up the phone and have small issues dealt with straight away. They provide a great service and keep us updated on any outstanding issues. I honestly believe you’d struggle to beat Your IT for customer service.
Eastlake & Beachell
We’ve been a client of Your IT Department for just over a year and have found them to be much more proactive than previous suppliers. We’ve really progressed with their guidance they offer much more than just fixing problems. However, when issues do occur, we’ve experienced prompt responses and generally rapid resolution. I’d have no hesitation in recommending Your IT to other businesses.
Polytan
Since we partnered with Your IT we’ve been really impressed with their response times and their ability to resolve most queries over the phone. They provide us with regular updates whenever they are working on anything and discuss alternative solutions if any issue cannot be resolved immediately. We’d recommend Your IT to any small business, their staff are great, very friendly, no problem is too small or too big to them and they respond quickly to all of our queries and problems.
EnviroEnergy
Your IT staff are easily contactable, phone back when you say you will, and are a pleasure to talk to. Not all IT support teams talk like human beings but it’s a pleasure to work with you and the team. Thank you!
NVB
NBV Enterprise Solutions are a not-for- profit organisation based in Nottingham and operate two multi-occupant office spaces, with additional satellite offices across the East Midlands. Your IT have been providing IT support to NBV staff and tenants for over 3 years. Here, former CEO Richard Dearden, explains how Your IT have helped NBV.