Where it all started…
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide a customer focused, high quality IT service for local businesses that went beyond just fixing computers and providing hardware.
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get that business where it wants to be” explains Simon.
The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.
The business was initially housed at Mercury House on the Shipstones Business park in Nottingham and Simon and Lee soon expanded – taking on their first employee in 2010. The business started to grow and as well as providing IT support to businesses in Nottingham they started to branch out into Derby, Leicester and Sheffield – taking on more engineers along the way.
By 2014 the team had outgrown the offices at Mercury House and moved to the brand new NBV Enterprise Centre on David Lane in Nottingham, providing IT support for tenants and playing a key role in the design of the IT infrastructure for the centre.
In 2015 the business became ‘Award winning IT Support provider Your IT Department’ landing the ‘Best Small Business Award’ at the East Midlands Chamber of Commerce Awards. The hard work that Lee, Simon and the rest of the team had put in over the past 6 years had been recognised.
In 2016 the business purchased its own premises at Unit 8 Farrington Way, Nottingham and in 2018 Craig Pearson was promoted to the Senior Management Team alongside owners Lee and Simon, as Director of Sales & Marketing. In July 2018 the business gained international recognition, achieving a place in the top 501 Managed Service Providers in the world.
The MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners and is the largest and most comprehensive ranking of Managed Service Providers. Your IT was ranked the No. 1 small MSP in the East Midlands and made the top 20 in UK of ALL MSP’s in 2018, in 2019 the business ranked in the inaugural European51, and in 2020 retained it’s place as No.1 Small MSP in the East Midlands, 11th overall in the UK, 13th in Europe, and 160th in the World.
Your IT now employs 16 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 11 years. However that original vision remains, as Lee explains……
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems, what their IT is not doing for them that they need it to. This might be that they need to be able to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the business owners.”
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