How does IT Support Work

Item: Your IT Department
Author: Easitill

Good IT Support Means You Stop Worrying About Your IT.

It’s about everyone in your organisation knowing exactly who to get in touch with if something goes wrong, or if they need something changing. And it’s about being able to contact those people the way they are most comfortable with. For you it’s about peace of mind. You need to know that everyone has the tools they need to do their jobs. And they are available to them every time they sit down at their desk. It’s about making you secure. Because you know you need to be aware of protecting your data and preventing ‘cyber attacks’ but you’re not sure where to start. And, finally, it’s about someone you can trust to advise you on all of your technology. Who understands the technology you have and wants to make sure it’s doing the most it possibly can for the business.

This is what good IT support is about but how does IT Support work? It works by bringing together a number of services, through one provider, that make technology work better for you and your business.

Would access to the following make your life easier?

Service Desk

Helpful, friendly staff available to answer technical (and not so technical!) questions for every member of staff from 7.30 in the morning, until 6.30 in the evening?

Remote Monitoring

A professional team monitoring your systems in the background, preventing problems before they arise and making sure your team can work without interruption?

Supplier Management

A single point of contact for every piece of technology in your business. Someone who’ll call the providers on your behalf to solve any problems and will even make suggestions about when to switch providers to save money?

IT Buying Service

All your new equipment sourced for you – without you having to visit multiple websites and try and understand RAM, SSD’s, CPU’s and Operating Systems!

Cyber Security

A basic level of security included in your plan to protect you from viruses coming from the internet and email attacks. Then additional, simple to understand cyber security measures that can be introduced based on your risk levels?

Dedicated Account Manager

Your own named individual who will keep in contact, visit you on a regular basis and discuss your businesses needs and how technology can support you to get there?

A single, ‘all in’ monthly cost to ensure your IT is fixed whatever might go wrong with it.

Find out how we can help:

Getting the kind of help you need starts with an initial call with Your IT Department. In this call we’ll find out what technology you have. We’ll discuss your current IT issues and talk about what you need from your technology. There is no obligation to move to a full IT Assessment following this call. And no obligation to buy anything, ever.