Welcome to Your IT Department

At Your IT Department, we are here to ensure that your IT systems are working as they should at all times. We know that a system failure in any business can have severe consequences, that’s why we’re on hand to provide our expert assistance when you need us.

Since 2009 we have provided a low cost, fixed price service for our customers, with remote IT support and on-site engineers troubleshooting critical issues alongside a package of regular maintenance and monitoring to ensure that issues are prevented before they cause problems to your business. We have developed our IT services to ensure that they meet your standards and the standards that we expect of ourselves.

Our IT support services are tailored to help you – we don’t just offer generic solutions to all IT issues, we make sure that the work we provide is the best, most appropriate service for your business. Whether you have an issue that requires us to work together with your own IT team, or you need us to take full control of the service, we have the skills, the people and the passion for providing whatever you need.

Why Outsource IT Support

Reducing Costs

According to a recent survey by Samsung issues with IT systems lead to an average of 2 hours of lost working time every week. That’s a cost of around £1,600 per employee, per year. The average salary for an IT Manager is £38,449 which doesn’t take into account recruitment costs, insurance, training, and tax. Managed IT Support provides a low priced, fixed cost solution and can save your business thousands.

More Time To Run Your Business

If your managing everyday IT issues yourself then that’s time you are NOT spending running your business. Letting somebody else assist your staff means you can concentrate on growing your business.

Take Advantage of The Latest Technology

Whilst you may understand a thing or two about computers a Managed IT Support Provider lives and breathes new technology each day. Access to the latest hardware and software can provide a real competitive advantage for your business.

Increased Productivity

With the business owner free to concentrate on driving the business forward, the latest technology installed and functioning to its full potential and niggling IT issues a thing of the past your staff will be more productive, and a lot happier!

Why Your IT Department

Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide a customer focused, efficient and high-quality IT Support service to businesses. Although the business has grown the vision remains the same.

Our Core Values are focused on providing the best service to our customers

Partnership – understanding your business

Flexibility – no long-term contracts

Service – fast, efficient and friendly

Development – asking for feedback and acting on it

Customer satisfaction is at the heart of what we do, our satisfaction rates for 2016 can be seen below:

Customer satisfaction ratings for IT Support during 2016 for Your IT Department; leading It Support Provider based in Nottingham

 

Sentiment Analysis from customer reviews for Your IT Department

Our customer retention rate for 2016 was 94.2%.

In addition to IT support we offer a full range of IT Services including server installation and support; network audits, installation, and support; back-up; anti-virus and cyber securityADSL2 and fibre broadband options and Office 365 migration, configuration, and support.

Your IT also provide support with business telephony needs providing hosted VoIP business telephone systems, line and call packages and flexible sim only business mobile services.

We have satisfied customers in Nottingham, Derby, Leicester, Sheffield, Leeds, and Birmingham. If you would like to know more, get in touch with our Nottingham head office today on 0115 7980 704 and we will be happy to help.

Interested? Call our friendly team for advice on 0115 7980 704 or use our online contact form ».

Happy Customers Video case studies

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Your IT news From our blog

Say Hello to Charley

We continue our introductions to the Your IT Team with our Helpdesk Manager, Charley Clarke. What’s your role at Your IT? Working closely with Simon Cox, our Technical Director, I take overall responsibility for the helpdesk function. I keep an eye on all the issues coming in and allocate them to technicians on the desk,…

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