Welcome to Your IT Department
At Your IT Department, we are here to ensure that your IT systems are working as they should at all times. We know that a system failure in any business can have severe consequences, that’s why we’re on hand to provide our expert assistance when you need us.
Since 2009 we have provided a low cost, fixed price service for our customers, with remote IT support and on-site engineers troubleshooting critical issues alongside a package of regular maintenance and monitoring to ensure that issues are prevented before they cause problems to your business.
Our IT support services are tailored to help you – we don’t just offer generic solutions to all IT issues, we make sure that the work we provide is the best, most appropriate service for your business.
Whether you have an issue that requires us to work together with your own IT team, or you need us to take full control of the service, we have the skills, the people and the passion for providing whatever you need.
Why Outsource IT Support
According to a recent survey by Samsung issues with IT systems lead to an average of 2 hours of lost working time every week. That’s a cost of around £1,600 per employee, per year. The average salary for an IT Manager is £38,449 which doesn’t take into account recruitment costs, insurance, training, and tax. Managed IT Support provides a low priced, fixed cost solution and can save your business thousands.
More Time To Run Your Business
If you’re managing everyday IT issues yourself that’s time you are NOT spending running your business. Letting somebody else assist your staff means you can concentrate on growing your business.
Take Advantage of The Latest Technology
Whilst you may understand a thing or two about computers a Managed IT Support Provider lives and breathes new technology each day. Access to the latest hardware and software can provide a real competitive advantage for your business.
With the business owner free to concentrate on driving the business forward, the latest technology installed and functioning to its full potential and niggling IT issues a thing of the past your staff will be more productive, and a lot happier!
Why Your IT Department
Your IT Department was formed by Directors Lee Hewson and Simon Cox in Nottingham back in 2009. Lee and Simon had a simple vision; to provide a customer focused, efficient and high-quality IT Support service to businesses. Although the business has grown the vision remains the same.
Our Core Values are focused on providing the best service to our customers
Partnership – understanding your business
Flexibility – no long-term contracts
Service – fast, efficient and friendly
Development – asking for feedback and acting on it
Customer satisfaction is at the heart of what we do, our satisfaction rates for 2017 & 2018 to date can be seen below:
When describing our service this is what our customers say:
Our customer retention rate stands at 94.2%.
And here’s some recent feedback from our customers:
“Your IT support rang exactly when they said they would and dealt with my query effectively and efficiently – Thank you” Bev, Radford Care Group, Nottingham
“Excellent, first class service. Thank you” Moyrum, IMS Of Smithfield, London
“Quick and prompt response to my phone call and problem sorted with minimum of fuss.” Phil, McCorquodale, Derby
In addition to IT support we offer a full range of IT Services including server installation and support; network audits, installation, and support; back-up; anti-virus and cyber security; ADSL2 and fibre broadband options and Office 365 migration, configuration, and support.
Your IT also provide support with business telephony needs providing hosted VoIP business telephone systems, line and call packages and flexible sim only business mobile services.
We have satisfied customers in Nottingham, Derby, Leicester, Sheffield, Leeds, London and Birmingham. If you would like to know more, get in touch with our Nottingham head office today on 0115 7980 704 and we will be happy to help.
Excellence in Customer Service – Finalist 2017
Listed in the Nottingham Directory