Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
We’d recommend Your IT to any business. Their staff are great, very friendly, no problem is too small or too big and they respond quickly to all of our queries and problems.
Helen, Office Manager, Polytan
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
The support you need delivered faster with our unique IT Support Portal. 50% less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT service that allows you to focus on what matters the most: growing your business.
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
Book A FREE IT Assessment worth £1,520
Our support team offers some of the best IT support services around. If you want a hardworking fully managed support team without the cost associated with internal IT teams, then Your IT has you covered. We offer the latest technical solutions and ongoing advice for all IT issues. From server support to general IT solutions, our team of expert technicians offer exceptional remote support for your IT systems.
Whatever industry you work in, no matter what you use tech for, we have experts who can assist you in maintaining your servers, systems, and solving general day-to-day issues. From security issues to disaster recovery, the expert engineers on our service desk can support you with no hidden fees!
Your IT have the experience and track record you should seek in an IT partner.
We’ve been providing IT services since 2009. Our team support organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across Birmingham and the West Midlands.
We average a customer satisfaction rate of over 98%. This means our remote support fixes things quickly, gets your staff working when things go wrong and provides great customer service, However CSAT scores only tell part of the story. We have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. In order to maintain those kind of relationships, we supply each client with much more from their support packages.
Finally, we put cyber security at the heart of everything we do. Protecting you, your business and employees and your customers from cybercrime and providing backup and disaster recovery for Birmingham businesses.
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Our services
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them. |
| Technology buying service | No more searching around for the best price - we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple 'All in' cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
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Stop worrying about IT and focus on your business
Do you suffer from IT Issues that slow down productivity and frustrate staff? Or struggle with IT Support that takes ages to get back to you, and never gets to the bottom of the issue?
Do you have no idea where you’re heading with your technology? Or know you need to do something about cyber security but have no idea what?
Then it’s time to get some professional IT Support Services from a market-leading IT Support Provider.
We believe your business should be improved by your IT, not held back by it.
To achieve this you need fully managed IT support, with ongoing advice and a simple pricing structure. You need a provider who offers the latest technical solutions, with expert engineers and backed up by IT consultants providing industry best advice.
Book A Call with our experts today to explore how the best IT Support Nottingham can fix your existing IT issues and start you on a journey to technology that makes your business better.
Since 2009 Your IT have been helping businesses make better technology strategy decisions and resolve technology challenges.
Our IT consulting service helps define your business’ IT strategy. IT moves at a lightning pace and our consulting services will ensure that the right technology and the right strategy is used within your business to deliver the most effective approach to IT.
Whilst many consultancy services offer only the theory we have the ability to both design and deliver strategic projects for our clients.
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide a customer focused, high quality IT service for local businesses that went beyond just fixing computers and providing hardware…
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.
The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.
The business was initially housed at Mercury House on the Shipstones Business Park in Nottingham and Simon and Lee soon expanded – taking on their first employee in 2010. The business started to grow and as well as providing IT Support to Nottingham Businesses they started to branch out into Derby, Leicester and Sheffield – taking on more engineers along the way.
By 2014 the team had outgrown the original offices and moved to the brand new NBV Enterprise Centre on David Lane in Nottingham, providing IT support for tennants and playing a key role in the IT infrastructure for the centre.
In 2015 the business became an Award winning IT Support provider landing the Best Small Business Award at the East Midlands Chamber of Commerce Awards.
In 2016 the business purchased its own premises at Farrington Way, Nottingham and in 2018 the business gained international recognition, achieving a place in the 501 Managed Service Providers in the world. The MSP 501 list is the largest and most comprehensive ranking of Managed Services Providers in the world. Your IT have consistently ranked well in the competition currently ranking inside the top 100 in the world and top 5 in the UK.
Your IT now employs 18 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains as Lee explains….
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the business owners”
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
Our team of IT support professionals provide Nottingham based customer support services. As well as phone support for IT issues we undertake remote monitoring, ensuring your systems are running smoothly and fixing many potential problems before they cause you an issue. We offer best of breed support, great service and the majority of issues resolved remotely.
Most IT support services will offer you the support needed to keep your servers running and systems operating. From individual issues such as access problems to more widespread issues such as cyber security, an IT team will be able to provide support for all technical issues.
All businesses or institutes now have complex computer systems, and a large amount of technology that is fundamental to the work that they do, but who keeps it all running? An IT department of course! And the work they do is what we refer to as IT services. IT services to support clients to keep their technical systems operational. This way, your business never loses valuable time due to technical malfunctions or computer issues.
IT services, such as the ones offered at Your IT, offer technical support for all IT services. Offering solutions for common issues and complicated problems. IT services make sure that your computer infrastructure is running smoothly and properly by actively monitoring systems. Managed services is a cost-effective technical solution.
Disaster Recovery services offer solutions for worst-case scenarios. What happens if the worst possible situation happens, and all your data is lost? A tailored support system includes strategy advice and plans for these situations so you avoid the worst-case scenario. From cloud solutions to security solutions, the best service offers you full protection for all situations.
Running a business is tricky and the last problem you need is an IT issue making things worse. Having IT services that continually and actively monitor your technology and provide support when things go wrong is essential. Your IT offers support for Nottingham businesses with a very simple pricing structure that offers remote and on-site support that you can rely on. We offer outstanding customer service, and a bespoke package to meet your exact needs.
All modern companies need IT support, it is an essential service for any company. We offer local expertise for Nottingham businesses and we guarantee a premium service. So, if you want to make sure your IT infrastructure is safe, protected, and running smoothly, then look no further. Find out why our skills and services continue to keep our clients happy when they choose us as their local IT provider company.
In short yes! A market leading helpdesk service gives your employees access to fast, reliable fixes to their most pressing IT problems. Most small businesses cannot afford an in-house IT Support team, with an outsourced service desk you get all the expertise you could possibly need with a much lower support cost.
A combination of remote and onsite support is the very best solution. Most issues can be fixed remotely but occasionally you may need somebody to provide support on-site.
Technology Insider – Our monthly newsletter, designed to bring you closer to your tech. In this months we talk about productivity tools and how they’ve
We have a HUGE library of tips and tricks to share with you to get the most out of Microsoft Teams! Check out the videos
Your IT Department have walked away with the Excellence in Customer Service Award at the 2022 Nachural Entrepreneurship Awards. The award was presented at a
Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.
The assessment consists of:
The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.
Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.
If you’d like to speak to us about any of our other services, or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.