Your IT Department

Welcome to Your IT Department

Award Winning IT Support Birmingham

Helping Birmingham businesses get the most out of their technology since 2009.

We are delighted with the service Your IT have provided to keep our business moving.

James, Partner, Ecuity Consulting LLP


Book A FREE IT Assessment worth £1,680

Our Comprehensive IT Services

Cyber Security

Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.

IT Support

The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.

IT Consultancy

Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.

Cloud Solutions

Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.


Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.

Digital Transformation

Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.

Your IT Department team
ant lowe
ant lowe
Fabian was very helpful and quickly got on to solving my problem, he wasn't sure what was causing the issue but worked on until he found the solution and quickly resolved the issue once it was clear, he was very friendly and proactive and made sure he gave me an explanation of everything he was doing ensuring that I fully understood the entire process he went through.
Peter Armstrong
Peter Armstrong
We have a support contract with Your-IT. They respond quickly to problems reported through their effective helpdesk system - sometimes spotting issues before we do. System updates are applied consistently. Meetings and discussions are informative and helpful.
Charlie Crawford
Charlie Crawford
Brilliant as always, thank you fabian 👍
Amy Steele
Amy Steele
Brilliant service as always, resolved quickly by Gareth who was both very helpful and friendly!
Great service from everyone
Chris Brown
Chris Brown
Probably the best it support anywhere.
Ben Thorne
Ben Thorne
Your-IT have been brilliant this year , very responsive to each query we have raised and dealt with profesionally and quickly.
Rachel Simpson
Rachel Simpson
We have worked with Your IT for many years and always received excellent service. All staff are extremely helpful and go that extra mile. Highly recommended
Christine Johnstone
Christine Johnstone
Your-IT have been our IT Support for at least 10 years now, always helpful, professional and a pleasure to deal with
Jonathan Plews
Jonathan Plews
Excellent, Reported issue prior to business starting for the day, and was successfully resolved before we opened.

IT Support Birmingham: Your Partner For Managed IT Support

If your Birmingham business is struggling to find tailored IT support services and technology solutions, look no further. Here at Your IT Department, we pride ourselves on our excellent customer service and quick response times. With a customer satisfaction score of over 98%, and the majority of queries being solved in under an hour, you can be sure that you’re partnering with an excellent managed IT support provider.

We also believe in going the extra mile for our clients. Instead of offering basic solutions when a technical issue arises, we can take it a step further and make sure your company progresses. Upon discussing your business needs, we can suggest the best hardware, software and infrastructure to help your West Midlands business grow and succeed.

Having been providing managed IT support for over a decade, we understand the importance of being a trusted advisor for our clients. That’s why on top of our expert consultancy services, our technology solutions are industry-leading. We resolve business problems and provide high-level consultancy whilst also providing excellent remote and on-site support.

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Why choose Your IT

We’ve been providing IT services since 2009 so we’re well-versed in supporting companies regardless of their size or location. Our remote and on-site support services ensure that whether you’re in Birmingham city centre or further away in the West Midlands; we can provide IT support anytime you need it.

Our remote support services are known for getting things fixed exceptionally quickly and we have a customer retention rate in the high 90%. Our constant proactive monitoring ensures that our services will have your staff back to work in no time.

Finally, we put security at the heart of everything we do. We’ll protect you, your business, and your customers from cybercrime by with a number of cyber security solutions alongside leading backup and disaster recovery solutions. This will ensure downtime is minimised, and you can have peace of mind that your support packages will guarantee that cyber criminals can’t harm your company.



Our Guarantee

Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs


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Our IT services

How we can help

What you get How it helps
Help desk and online support
Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour.
Remote monitoring and maintenance
Problems fixed before they affect your business.
Managed patching & updates
The latest and most secure versions of all your software. Updates happen in the background with NO interruptions.
Supplier management
We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them.
Technology buying service
No more searching around for the best price - we provide all your technology, configured and ready to use.
Account Management
A single point of contact for questions and queries about your technology.
Advanced security solutions
Basic security as part of your support package, and advanced solutions as easy to understand add ons.
Managed Communications
Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call.
One simple 'All in' cost
Simplify your IT budget and your administration and save time and money every month.

How we work

Our Process

There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!

Step 1

Call us on 0115 8220 200 Complete the contact form, or book a  meeting in our calendar.

Step 2

We'll take some basic details, discuss your most pressing issues and organise an assessment.

Step 3

We'll carry out a full assessment of your business and technology.

Step 4

You'll be provided with a bespoke report showing where improvements could be made.

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Sectors we serve

Managed IT Support for a wide range of sectors

IT Support & Services Birmingham

Stop worrying about IT and focus on your business

IT Support

If your current IT support isn't effective, our expert engineers will begin by focusing on your most immediate IT issues. Our expert remote support team solves day-to-day problems, providing a fast resolution and excellent service delivery. Additional on-site support can also be provided to keep your infrastructure running smoothly.

When you move your support contract to us, we'll also ensure a hassle-free IT takeover. As an experienced managed service provider, we'll guarantee a smooth transition and immediate improvements to your IT network.

There's nothing worse than faulty IT systems for reducing employee productivity. Ineffective technology will slow you and your business down, having a detrimental effect on staff productivity. Our IT systems are guaranteed to improve productivity, increase efficiency and help you get more from your technology.

IT Consultancy Service

We can also offer IT consultancy for any IT-related projects and ideas that you have. Our expert team have a wide range of skills and knowledge, meaning they can support you in achieving your unique business goals. From using technology to improve business processes to implementing infrastructure solutions, our specialist team can support SMEs with their projects and offer support afterwards.

For expert consultancy services in Birmingham, contact our team today!

Download our buyers guide

Download our IT Services buyers guide for FREE

Who are we Our Story

Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide customer-focused, high-quality technical support for local businesses that went beyond just fixing computers and providing hardware.

“From day one, we wanted to provide more than an IT service desk. The name came about as we wanted to be our client’s whole IT Department. This meant more than fixing things. It meant understanding clients businesses and working with them to ensure the technology helps get that business where it wants to be” explains Simon.

The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.

The business was initially housed at Mercury House on the Shipstones Business Park just outside Nottingham city centre and Simon and Lee soon expanded – taking on their first employee in 2010. The company started to grow and as well as providing IT Support to Nottingham Businesses they started to branch out into Leicester and the West Midlands – taking on more engineers along the way.

By 2014 the team had outgrown the original offices and moved to the brand new NBV Enterprise Centre on David Lane in Nottingham, providing IT support for tenants and playing a key role in the IT infrastructure for the centre.

In 2015 the firm became an Award winning IT Support provider landing the Best Small Business Award at the East Midlands Chamber of Commerce Awards.  

In 2016 the business purchased its own premises at Farrington Way, Nottingham and in 2018 the Your IT gained international recognition, achieving a place in the 501 Managed Service Providers in the world. The MSP 501 list is the largest and most comprehensive ranking of Managed Services Providers in the world. Your IT have consistently ranked well in the competition currently ranking inside the top 100 in the world and top 5 in the UK. 

In 2022 the company added two awards for Customer Excellence – recognised by the Nachural Awards and the Nottingham Chamber of Commerce.

Your IT now employs 21 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains. As Lee explains….

“When we visit a new client we talk about their businesses, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.

Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the business owners”

Case Studies

Some of our client stories

Frequently asked questionsBirmingham IT Support FAQs:

We’ve done our best to try and answer some of the most common questions about IT support for your Birmingham business:

We offer a range of support services to our clients at affordable prices. From IT maintenance to security solutions, we can do it all. We’re one of the countries leading IT Support providers, and our proactive approach means that we provide fast resolutions to any possible problems. We’re your company’s entire IT department, so you don’t have to worry about any IT issues, upgrades, or tech queries again!

All modern companies need managed IT support; it is an essential service as it increases employee productivity, upgrades technology and is incredibly cost-effective. We offer local guidance for Birmingham businesses and guarantee a premium support service. So, if you want to ensure your IT infrastructure is safe, protected, and running smoothly, then contact us today.

No. The national average salary for an IT Manager is £51,289, according to GlassDoor. By investing in managed services, you have access to a friendly team of IT support engineers, as well as a dedicated account manager, for an affordable price, as opposed to hiring these staff members individually.

Your IT deliver cloud computing, cyber security services, IT consultancy, support for your in-house or internal team, digital transformation, unified communications and remote access. You can be confident that we can meet any technical challenge.

Your IT are experts in cyber security for small and medium-sized businesses. Our Cyber Team provides the best protection against cyber threats, protecting your business’s sensitive data from cybercriminals. Services we provide include 24/7 SOC, Microsoft365 hardening, Advanced Email Filtering, Security Awareness Training and simulated Phishing Attacks, disaster recovery and Dark Web Scanning.


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