We are delighted with the service Your IT have provided to keep our business moving.
James, Partner, Ecuity Consulting LLP
Book A FREE IT Assessment worth £1,680
If your Birmingham business is struggling to find tailored IT support services and technology solutions, look no further. Here at Your IT Department, we pride ourselves on our excellent customer service and quick response times. With a customer satisfaction score of over 98%, and the majority of queries being solved in under an hour, you can be sure that you’re partnering with an excellent managed IT support provider.
We also believe in going the extra mile for our clients. Instead of offering basic solutions when a technical issue arises, we can take it a step further and make sure your company progresses. Upon discussing your business needs, we can suggest the best hardware, software and infrastructure to help your West Midlands business grow and succeed.
Having been providing managed IT support for over a decade, we understand the importance of being a trusted advisor for our clients. That’s why on top of our expert consultancy services, our technology solutions are industry-leading. We resolve business problems and provide high-level consultancy whilst also providing excellent remote and on-site support.
We’ve been providing IT services since 2009 so we’re well-versed in supporting companies regardless of their size or location. Our remote and on-site support services ensure that whether you’re in Birmingham city centre or further away in the West Midlands; we can provide IT support anytime you need it.
Our remote support services are known for getting things fixed exceptionally quickly and we have a customer retention rate in the high 90%. Our constant proactive monitoring ensures that our services will have your staff back to work in no time.
Finally, we put security at the heart of everything we do. We’ll protect you, your business, and your customers from cybercrime by with a number of cyber security solutions alongside leading backup and disaster recovery solutions. This will ensure downtime is minimised, and you can have peace of mind that your support packages will guarantee that cyber criminals can’t harm your company.
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
|What you get||How it helps|
Help desk and online support
Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour.
Remote monitoring and maintenance
Problems fixed before they affect your business.
Managed patching & updates
The latest and most secure versions of all your software. Updates happen in the background with NO interruptions.
We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them.
Technology buying service
No more searching around for the best price - we provide all your technology, configured and ready to use.
A single point of contact for questions and queries about your technology.
Advanced security solutions
Basic security as part of your support package, and advanced solutions as easy to understand add ons.
Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call.
One simple 'All in' cost
Simplify your IT budget and your administration and save time and money every month.
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Stop worrying about IT and focus on your business
If your current IT support isn't effective, our expert engineers will begin by focusing on your most immediate IT issues. Our expert remote support team solves day-to-day problems, providing a fast resolution and excellent service delivery. Additional on-site support can also be provided to keep your infrastructure running smoothly.
When you move your support contract to us, we'll also ensure a hassle-free IT takeover. As an experienced managed service provider, we'll guarantee a smooth transition and immediate improvements to your IT network.
There's nothing worse than faulty IT systems for reducing employee productivity. Ineffective technology will slow you and your business down, having a detrimental effect on staff productivity. Our IT systems are guaranteed to improve productivity, increase efficiency and help you get more from your technology.
We can also offer IT consultancy for any IT-related projects and ideas that you have. Our expert team have a wide range of skills and knowledge, meaning they can support you in achieving your unique business goals. From using technology to improve business processes to implementing infrastructure solutions, our specialist team can support SMEs with their projects and offer support afterwards.
For expert consultancy services in Birmingham, contact our team today!
Download our buyers guide
Download our IT Services buyers guide for FREE
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide customer-focused, high-quality technical support for local businesses that went beyond just fixing computers and providing hardware.
“From day one, we wanted to provide more than an IT service desk. The name came about as we wanted to be our client’s whole IT Department. This meant more than fixing things. It meant understanding clients businesses and working with them to ensure the technology helps get that business where it wants to be” explains Simon.
The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.
The business was initially housed at Mercury House on the Shipstones Business Park just outside Nottingham city centre and Simon and Lee soon expanded – taking on their first employee in 2010. The company started to grow and as well as providing IT Support to Nottingham Businesses they started to branch out into Leicester and the West Midlands – taking on more engineers along the way.
By 2014 the team had outgrown the original offices and moved to the brand new NBV Enterprise Centre on David Lane in Nottingham, providing IT support for tenants and playing a key role in the IT infrastructure for the centre.
In 2015 the firm became an Award winning IT Support provider landing the Best Small Business Award at the East Midlands Chamber of Commerce Awards.
In 2016 the business purchased its own premises at Farrington Way, Nottingham and in 2018 the Your IT gained international recognition, achieving a place in the 501 Managed Service Providers in the world. The MSP 501 list is the largest and most comprehensive ranking of Managed Services Providers in the world. Your IT have consistently ranked well in the competition currently ranking inside the top 100 in the world and top 5 in the UK.
In 2022 the company added two awards for Customer Excellence – recognised by the Nachural Awards and the Nottingham Chamber of Commerce.
Your IT now employs 21 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains. As Lee explains….
“When we visit a new client we talk about their businesses, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the business owners”
Some of our client stories
We’ve done our best to try and answer some of the most common questions about IT support for your Birmingham business:
We offer a range of support services to our clients at affordable prices. From IT maintenance to security solutions, we can do it all. We’re one of the countries leading IT Support providers, and our proactive approach means that we provide fast resolutions to any possible problems. We’re your company’s entire IT department, so you don’t have to worry about any IT issues, upgrades, or tech queries again!
All modern companies need managed IT support; it is an essential service as it increases employee productivity, upgrades technology and is incredibly cost-effective. We offer local guidance for Birmingham businesses and guarantee a premium support service. So, if you want to ensure your IT infrastructure is safe, protected, and running smoothly, then contact us today.
No. The national average salary for an IT Manager is £51,289, according to GlassDoor. By investing in managed services, you have access to a friendly team of IT support engineers, as well as a dedicated account manager, for an affordable price, as opposed to hiring these staff members individually.
Your IT deliver cloud computing, cyber security services, IT consultancy, support for your in-house or internal team, digital transformation, unified communications and remote access. You can be confident that we can meet any technical challenge.
Your IT are experts in cyber security for small and medium-sized businesses. Our Cyber Team provides the best protection against cyber threats, protecting your business’s sensitive data from cybercriminals. Services we provide include 24/7 SOC, Microsoft365 hardening, Advanced Email Filtering, Security Awareness Training and simulated Phishing Attacks, disaster recovery and Dark Web Scanning.
Should you consider IT Support Outsourcing for your business? You may view IT as a necessary evil in your company, or you may view it
Latest News and Information
Social media has become an integral part of our lives. It enables us to connect with friends, family, and even conduct business. With the increasing
Are you forgetting something when it comes to your business’s security strategy? It’s likely you are, and cyber criminals are already taking advantage. More people
In recent years, the landscape of work has undergone a radical transformation, largely accelerated by the global pandemic. Remote work, once a novelty, is now