Your IT Department

Head Office: 0115 822 0200

Welcome to Your IT Department

IT Support Birmingham

Helping you succeed through technology. Managed IT Support, Cyber Security and technology solutions for Birmingham businesses.
5/5

With Your IT you are in safe hands and there are no hidden extras!

Steve, MD, McCane Construction

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Cyber Security

Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.

IT Support

The support you need delivered faster with our unique IT Support Portal. 50% less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT service that allows you to focus on what matters the most: growing your business.

IT Consultancy

Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.

Cloud Solutions

Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.

Communications

Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.

Digital Transformation

Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.

Your IT Department team
Debbie
Debbie
2022-05-04
Very helpful and polite. Knew how to help fix the problem quickly and securely.
SPIROS SENGERGI
SPIROS SENGERGI
2022-01-21
Perfect job, helpfull and profesional
David Suart
David Suart
2022-01-18
“Speedy and accurate - appreciate it 👌”
Jayne Lorton
Jayne Lorton
2022-01-17
“Really quick and efficient resolution. Thank you”
Rebecca Dowdeswell
Rebecca Dowdeswell
2021-11-17
“Fern has been fantastic in the various bits I have needed sorting over the last few days with my old/new laptops. So helpful and nice!”
Jo Sowerby
Jo Sowerby
2021-11-02
Really responsive IT support.
Sheffield Credit Union
Sheffield Credit Union
2021-09-29
Narayan was brilliant - so knowledgeable and so good at explaining and talking me through things. I like to understand what is happening, so perfect service for me!
Gavin Leverett
Gavin Leverett
2021-09-13
Absolutely fantastic service. Narayan couldn't have been more helpful and took charge of the issue as if it was his problem to solve not ours. What a credit to Your IT. Can't praise him enough
Daniel Daniel
Daniel Daniel
2021-08-17
Very helpful and knowledgeable.
Teresa
Teresa
2021-08-17
“Great service like always with Adam :)”

IT Support Birmingham: Your Partner For Managed IT Support

Your IT Department works in partnership with your business, providing tailored support services for your IT systems.

Any professional managed IT Support Provider should be able to fix problems quickly and provide excellent customer service. We’re confident we’re amongst the best at that. However, the very best go the extra mile. They are able to discuss business needs with a client and suggest the right technical solution. They can provide advice on the hardware, software and infrastructure that can push the business forward.

At Your IT, we are a trusted advisor to our clients. We provide much more than support services that simply support technology. We help resolve business problems and provide high level consultancy, whilst also providing the kind of remote and on site support you’d expect.

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Why choose Your IT

Your IT have the experience and track record you should seek in an IT partner.

We’ve been providing IT services since 2009. Our team support organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across Birmingham and the West Midlands.

We average a customer satisfaction rate of over 98%. This means our remote support fixes things quickly, gets your staff working when things go wrong and provides great customer service, However CSAT scores only tell part of the story. We have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. In order to maintain those kind of relationships, we supply each client with much more from their support packages.

Finally, we put cyber security at the heart of everything we do. Protecting you, your business and employees and your customers from cybercrime and providing backup and disaster recovery for Birmingham businesses.

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Our Guarantee

Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs

Testimonials

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Our services

How we can help

What you get How it helps
Help desk and online support
Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour.
Remote monitoring and maintenance
Problems fixed before they affect your business.
Managed patching & updates
The latest and most secure versions of all your software. Updates happen in the background with NO interruptions.
Supplier management
We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them.
Technology buying service
No more searching around for the best price - we provide all your technology, configured and ready to use.
Account Management
A single point of contact for questions and queries about your technology.
Advanced security solutions
Basic security as part of your support package, and advanced solutions as easy to understand add ons.
Managed Communications
Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call.
One simple 'All in' cost
Simplify your IT budget and your administration and save time and money every month.

How we work

Our Process

There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!

Step 1

Call us on 0115 8220 200 Complete the contact form, or book a  meeting in our calendar.

Step 2

We'll take some basic details, discuss your most pressing issues and organise an assessment.

Step 3

We'll carry out a full assessment of your business and technology.

Step 4

You'll be provided with a bespoke report showing where improvements could be made.

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Sectors we serveManaged IT Services throughout a range of sectors

Recruitment

Construction

Legal

Finance

Insurance

IT Support & Services Birmingham

Stop worrying about IT and focus on your business

IT Support

If your existing IT support is letting you down, our expert engineers will focus on solving your most immediate IT issues. Our remote support team solves Day-to-day problems, providing a fast resolution and excellent service delivery. If needed our on-site support can be on hand to keep your infrastructure running smoothly.

We make sure that moving IT systems to our support service is easy for Birmingham companies. We provide a hassle-free IT takeover when you move your IT support contract to us. We guarantee a smooth transition and immediate improvements to your IT network.

 

Bad computers slow you and your business down; this can have a detrimental effect on your business and mean your staff get frustrated. Good IT systems improve productivity and increase efficiency, especially when they regular receive maintenance to keep them in top condition.

Companies in Birmingham can get more from their existing systems with our help and expertise.

We can also offer IT consultancy for any IT related projects and ideas that you have. Our expert team have a wide range of skills and knowledge, meaning they can support you in achieving your desired goals. From using technology to improve business processes to implementing new infrastructure solutions our specialist team can support SMEs with their projects and offer support afterwards.

For consultancy support in Birmingham, call us today.

 

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Who are we Our Story

Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide a customer focused, high quality IT service for local businesses that went beyond just fixing computers and providing hardware…

Your IT Department Team

“From day one we wanted to provide more than an IT service desk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get that business where it wants to be” explains Simon.

Many years later, Your IT is an award winning IT support and managed services company, named in the Top 5 Managed service providers in the UK in the MSP501, the largest independent survey of businesses in the sector. Your IT partner with over 120 customers across the UK, supporting well over 2000 users.

 

Case StudiesSome of our client stories

Frequently asked questionsWe have answered many commonly asked questions below

We offer a range of support services. From IT maintenance to security solutions, we can do it all. We’re one of the countries leading IT Support providers and our proactive approach means that we provide fast resolutions to any possible problems.

We provide Birmingham business with all the IT services it needs without the technical jargon and high prices.

All modern companies need managed IT support; it is an essential service for any company. We offer local expertise for Birmingham businesses, and we guarantee a premium support service. So, if you want to make sure your IT infrastructure is safe, protected, and running smoothly, then look no further. Find out why our skills and services continue to keep our clients happy when they choose us as their local IT provider company.

The national average salary for an IT Manager is £51,289 according to GlassDoor. With Your IT’s managed services you get a team of IT support engineers and a dedicated account manager. This gives you a far more comprehensive range of experience and expertise looking at your IT issues.

Most everyday IT issues can be resolved with remote support, but we also offer unlimited on site support to our clients so when you do need someone on site you know we have you covered.

Your IT deliver cloud computing, cyber security services, IT consultancy, support for your in house or internal team, digital transformation, and unified communications. You can have confidence that we can meet any technical challenge you may have.

Your IT are experts in cyber security solutions for small and medium sized businesses. Our Cyber Team delivers provides the very best protection against cyber threats, protecting your business’s sensitive data from cybercriminals. Services we provide include 24/7 SOC, Microsoft365 hardening, Advanced Email Filtering, Security Awareness Training and simulated Phishing Attacks, disaster recovery and Dark Web Scanning. Call our friendly team for a FREE security assessment.

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