Your IT Department

Welcome To Your IT Department

IT Support East Midlands

World class Managed IT Support since 2009. Partnering with over 120 businesses and keeping 2000+ individuals working everyday.
5/5

You'd struggle to beat Your IT for customer service!

Bill, MD, Eaton Electrical

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Your IT Department team

Cyber Security

Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.

IT Support

The support you need delivered faster with our unique IT Support Portal. 50% less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT service that allows you to focus on what matters the most: growing your business.

IT Consultancy

Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.

Cloud Solutions

Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.

Communications

Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.

Digital Transformation

Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.

Jonathan Plews
Jonathan Plews
2022-06-08
Excellent, Reported issue prior to business starting for the day, and was successfully resolved before we opened.
Debbie
Debbie
2022-05-04
Very helpful and polite. Knew how to help fix the problem quickly and securely.
SPIROS SENGERGI
SPIROS SENGERGI
2022-01-21
Perfect job, helpfull and profesional
David Suart
David Suart
2022-01-18
“Speedy and accurate - appreciate it 👌”
Jayne Lorton
Jayne Lorton
2022-01-17
“Really quick and efficient resolution. Thank you”
Rebecca Dowdeswell
Rebecca Dowdeswell
2021-11-17
“Fern has been fantastic in the various bits I have needed sorting over the last few days with my old/new laptops. So helpful and nice!”
Jo Sowerby
Jo Sowerby
2021-11-02
Really responsive IT support.
Sheffield Credit Union
Sheffield Credit Union
2021-09-29
Narayan was brilliant - so knowledgeable and so good at explaining and talking me through things. I like to understand what is happening, so perfect service for me!
Gavin Leverett
Gavin Leverett
2021-09-13
Absolutely fantastic service. Narayan couldn't have been more helpful and took charge of the issue as if it was his problem to solve not ours. What a credit to Your IT. Can't praise him enough
Daniel Daniel
Daniel Daniel
2021-08-17
Very helpful and knowledgeable.

Book A FREE IT Assessment worth £1,520

East Midlands IT Support: Your Partner for Managed IT Support

Your IT Department work in partnership with your business, providing a tailored support package to suit the business needs and budgets of a wide range of companies.

Any professional managed IT Support Provider should be able to fix problems quickly and provide excellent customer service. We’re confident we’re amongst the best at that. However, the very best go the extra mile. They are able to discuss business needs with a client and suggest the right technical solution. They can provide advice on the type of hardware, software and infrastructure that can push the business forward.

At Your IT we are a trusted advisor to our clients. We provide much more than support services that simply support technology. We help resolve business problems and provide high level consultancy, whilst also providing the kind of remote and on site support you’d expect.

guarantee-stamp

Our Guarantee

Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs

Testimonials

Our services

How we can help

What you get How it helps
Help desk and online support
Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour.
Remote monitoring and maintenance
Problems fixed before they affect your business.
Managed patching & updates
The latest and most secure versions of all your software. Updates happen in the background with NO interruptions.
Supplier management
We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them.
Technology buying service
No more searching around for the best price - we provide all your technology, configured and ready to use.
Account Management
A single point of contact for questions and queries about your technology.
Advanced security solutions
Basic security as part of your support package, and advanced solutions as easy to understand add ons.
Managed Communications
Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call.
One simple 'All in' cost
Simplify your IT budget and your administration and save time and money every month.

How we work

Our Process

There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!

Step 1

Call us on 0115 8220 200 Complete the contact form, or book a  meeting in our calendar.

Step 2

We'll take some basic details, discuss your most pressing issues and organise an assessment.

Step 3

We'll carry out a full assessment of your business and technology.

Step 4

You'll be provided with a bespoke report showing where improvements could be made.

or call us on

buyers-guide

Download our buyers guide

Download our IT Services buyers guide for FREE

IT Support East midlands

Focus on your business and stop worrying about IT

IT Support

Do you suffer from IT Issues that slow down productivity and frustrate staff? Or struggle with IT Support that takes ages to get back to you, and never gets to the bottom of the issue?

Do you have no idea where you’re heading with your systems? Or know you need to do something about cyber security but have no idea what?

Then it’s time to get some professional, reliable IT Support Services from a market-leading IT Support Provider.

We believe your organisation should be improved by your IT, not held back by it.

To achieve this you need an IT support package with ongoing advice and a simple pricing structure. You need a provider who offers the latest technical solutions, with an experienced team of expert engineers, backed by IT consultants providing industry best advice and knowledge.

Book A Call with our experts today to explore how the best IT Support Sheffield can fix your existing IT issues and start you on a journey to technology that makes your business better.

Since 2009 Your IT have been helping businesses make better technology strategy decisions and resolve a diverse range of challenges.

Our IT consulting service helps define your business’ IT strategy. IT moves at a lightning pace and you need a partner with the knowledge to to ensure that the right infrastructure and the right strategy is used within your business.

Whilst many consultancy services offer only the theory we have the ability to deliver the installation on projects such as new servers or a cloud solution.

Who are we Our Story

Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide a customer focused, high quality IT service for local businesses that went beyond just fixing computers and providing hardware…

Your IT Department Team

“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.

The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.

The business was initially housed at Mercury House on the Shipstones Business Park in Nottingham and Simon and Lee soon expanded – taking on their first employee in 2010. The business started to grow and as well as providing IT Support to Nottingham businesses they started to branch out into Chesterfield, Loughborough, Derby, Mansfield and Leicester – taking on more engineers along the way.

By 2014 the team had outgrown the original offices and moved to the brand new NBV Enterprise Centre on David Lane in Nottingham, providing IT support for tennants and playing a key role in the IT infrastructure for the centre.

In 2015 the business became an Award winning IT Support provider landing the Best Small Business Award at the East Midlands Chamber of Commerce Awards.

In 2016 the business purchased its own premises at Farrington Way, Nottingham and in 2018 the business gained international recognition, achieving a place in the 501 Managed Service Providers in the world. The MSP 501 list is the largest and most comprehensive ranking of Managed Services Providers in the world. Your IT have consistently ranked well in the competition currently ranking inside the top 100 in the world and top 5 in the UK. 

Your IT now employs 18 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains as Lee explains….

“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.

Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the business owners”

Case StudiesSome of our client stories

Frequently asked questionsWe have answered many commonly asked questions below

Your IT have the experience and track record you should seek in an IT partner.

We’ve been providing IT services since 2009. We work with organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across the East Midlands and the rest of the UK.

We average a customer satisfaction rate of over 97%. This means our remote support fixes things quickly, gets your staff working when things go wrong and provides great customer service, However CSAT scores only tell part of the story. We have a customer retention rate in the high 90’s and have several customers who have been on support contracts with us for over a decade. In order to maintain those kind of relationships we supply each client with much more form their support packages.

Finally we put cyber security at the heart of everything we do. Protecting you, your business and employees and your customers from cyber crime.

Remote support, the helpdesk bit, is fantastic for fixing those support issues that have already happened. A true Managed IT support provider is working away in the background to manage your IT services and prevent problems happening before they impact your staff. The other side to being proactive is removing unexpected costs. Our clients have an IT Roadmap, meaning they know when they will need to replace equipment and can plan and budget well in advance.

Our standard hours for IT support services are 7:30am to 6:30pm so you’re not on your own if you get in early or need to work late. With 24×7 monitoring and management included as standard within our IT support offering, we’ll proactively monitor your systems for potential issues before they happen so we can keep your business up and running around the clock. And if there’s an emergency, our on-call team are only a phone call away.

In short the vast majority of businesses cannot function without their IT systems! Unless you have expertise in IT services in your business then you need someone looking after your IT and making sure everything is working as it should.

customer service, and a bespoke package to meet your exact needs.

Your IT provide cloud solutions, cyber security services, IT consultancy, support for your in house or internal team, digital transformation, and managed communications. You can have confidence that we can meet any technology challenge you may have.

Book Your FREE IT Assessment worth £1,520

Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.

The assessment consists of:

  • Initial scoping call
  • Initial meeting and Technical Assessment
  • Preparation of Assessment Report
  • Presentation of the Assessment & Action Plan

The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.

Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.

Not ready for an assessment? No problem!

If you’d like to speak to us about any of our other services,  or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.