Your IT Department

Head Office: 0115 822 0200

Welcome to Your IT Department

IT Support Derby

Providing award winning IT Support for Derby businesses since 2009. IT Services, IT Strategy, Cloud Services and Cyber Security from the Midlands best strategic IT Partner.
5/5

Your IT staff are easily contactable, phone back when they say they will, and are a pleasure to talk to.

Michael, Manager, Enviroenergy

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Cyber Security

Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.

IT Support

The support you need delivered faster with our unique IT Support Portal. 50% less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT service that allows you to focus on what matters the most: growing your business.

IT Consultancy

Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.

Cloud Solutions

Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.

Communications

Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.

Digital Transformation

Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.

Jonathan Plews
Jonathan Plews
2022-06-08
Excellent, Reported issue prior to business starting for the day, and was successfully resolved before we opened.
Debbie
Debbie
2022-05-04
Very helpful and polite. Knew how to help fix the problem quickly and securely.
SPIROS SENGERGI
SPIROS SENGERGI
2022-01-21
Perfect job, helpfull and profesional
David Suart
David Suart
2022-01-18
“Speedy and accurate - appreciate it 👌”
Jayne Lorton
Jayne Lorton
2022-01-17
“Really quick and efficient resolution. Thank you”
Rebecca Dowdeswell
Rebecca Dowdeswell
2021-11-17
“Fern has been fantastic in the various bits I have needed sorting over the last few days with my old/new laptops. So helpful and nice!”
Jo Sowerby
Jo Sowerby
2021-11-02
Really responsive IT support.
Sheffield Credit Union
Sheffield Credit Union
2021-09-29
Narayan was brilliant - so knowledgeable and so good at explaining and talking me through things. I like to understand what is happening, so perfect service for me!
Gavin Leverett
Gavin Leverett
2021-09-13
Absolutely fantastic service. Narayan couldn't have been more helpful and took charge of the issue as if it was his problem to solve not ours. What a credit to Your IT. Can't praise him enough
Daniel Daniel
Daniel Daniel
2021-08-17
Very helpful and knowledgeable.
Your IT Department team

IT Support Derby: Your Strategic IT Partner

Your IT Department is an award-winning IT support company from the Midlands. We help assist businesses across the entire East Midlands, we offer IT Support in Nottingham, IT Support Services In Leicester and IT Support in Loughborough. Since 2009 we’ve been providing Derby businesses with IT services and technical support to help them achieve more. Our support packages provide fast problem resolution with unlimited remote support , unlimited onsite support, and preventative maintenance all delivered by our friendly team.

As you’d expect from a leading managed IT Support provider we fix your IT issues quickly and keep your business running smoothly. However, we do much more than that. We act strategically, partnering with our clients and helping them to choose and use the right technology to achieve their business objectives.

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Our Guarantee

Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs

Testimonials

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Book A FREE IT Assessment worth £1,520

Our services

How we can help

What you get How it helps
Help desk and online support
Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour.
Remote monitoring and maintenance
Problems fixed before they affect your business.
Managed patching & updates
The latest and most secure versions of all your software. Updates happen in the background with NO interruptions.
Supplier management
We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them.
Technology buying service
No more searching around for the best price - we provide all your technology, configured and ready to use.
Account Management
A single point of contact for questions and queries about your technology.
Advanced security solutions
Basic security as part of your support package, and advanced solutions as easy to understand add ons.
Managed Communications
Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call.
One simple 'All in' cost
Simplify your IT budget and your administration and save time and money every month.

How we work

Our Process

There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!

Step 1

Call us on 0115 8220 200 Complete the contact form, or book a  meeting in our calendar.

Step 2

We'll take some basic details, discuss your most pressing issues and organise an assessment.

Step 3

We'll carry out a full assessment of your business and technology.

Step 4

You'll be provided with a bespoke report showing where improvements could be made.

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IT Support Derby

Stop worrying about IT and focus on your business objectives

IT Support

Do you suffer from IT Issues that slow down productivity and frustrate staff? Or struggle with IT Support that takes ages to get back to you, and never gets to the bottom of the issue?

Do you have no idea where you’re heading with your technology? Or know you need to do something about cyber security but have no idea what?

Then it may be time to consider fully managed support from a dedicated team of IT support professionals.

We believe your company should be improved by your IT, not held back by it.

To achieve this you need fully managed IT support, with ongoing advice and a simple pricing structure. You need a provider who offers the latest technical solutions, with expert engineers and backed up by IT consultants providing industry best advice.

Book A Call with our experts today to explore how the best IT Support Derby can fix your existing IT issues and start you on a journey to technology that makes your business better.

We believe your company should be improved by your IT, not held back by it.

To achieve this you need fully managed IT support, with ongoing advice and a simple pricing structure. You need a provider who offers the latest technical solutions, with expert engineers and backed up by IT consultants providing industry best advice.

Book A Call with our experts today to explore how the best IT Support Derby can fix your existing IT issues and start you on a journey to technology that makes your business better.

IT Consultancy & Planning

Since 2009 Your IT have been helping businesses make better technology strategy decisions and resolve technology challenges.

Our IT consulting service helps define your business’ IT strategy. IT moves at a lightning pace and our consulting services will ensure that the right technology and the right strategy is used within your business to deliver the most effective approach to IT.

Whilst many consultancy services offer only the theory we have the ability to both design and deliver strategic projects for our clients.

Sectors we serveManaged IT Services throughout a range of sectors

Recruitment

Construction

Legal

Finance

Insurance

Who are we Our Story

Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. From the very beginning Lee and Simon had a simple vision; to provide a customer focused, high quality IT service for local businesses that went beyond just computer support, fixing what’s broken and providing hardware…

Your IT Department Team

“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.

The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.

The business was initially housed at Mercury House on the Shipstones Business Park in Nottingham and Simon and Lee soon expanded – taking on their first employee in 2010. The business started to grow and as well as providing IT Support to Nottingham Businesses they started to branch out into Derby, Leicester and Sheffield – taking on more engineers along the way.

By 2014 the team had outgrown the original offices and moved to the brand new NBV Enterprise Centre on David Lane in Nottingham, then in 2016 the business purchased its own premises at Farrington Way, on the Nottingham/Derby border giving easier access to Derby based businesses.

In 2018 the Your IT gained international recognition, achieving a place in the 501 Managed Service Providers in the world. The MSP 501 list is the largest and most comprehensive ranking of Managed Services Providers in the world. Your IT have consistently ranked well in the competition currently ranking inside the top 100 in the world and top 5 in the UK. In 2022 the business won the Excellence in Customer Service Award at the Nachural Entrepreneurship Awards to add to a growing list of recognition.

Your IT now employs 18 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains as Lee explains….

“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.

Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the owners”

Award Winning Customer Service

We’ve always believed we provide the best support in Derby and now we’ve got an award to prove it! Your IT recently won the Excellence in Customer Service Award at the Nachural Awards 2022.

The judges were wowed with the “above industry standard customer satisfaction scores, high customer retention, dedication to staff training and commitment to measuring and constantly improving the customer experience.”.

Case StudiesSome of our client stories

Frequently asked questionsWe have answered many commonly asked questions below

We provide a complete range of IT Support and Services. We are our clients entire IT Department, a alternative to an in house team that offers all the benefits but costs much less so you’ll save money and improve your cash flow. Our experienced team look after your entire network, we manage your IT estate and provide IT consultancy and advice. If you have an IT Manager or in house team we work closely to support them and provide them with holiday cover, supplementary expertise or anything else they require.

Derby businesses tend to have one of 4 issues that lead to them calling for managed it support services;

They have no IT support in place and are fixing problems themselves. This is often extremely time consuming and takes individuals away from their day job. This affects the commercial success of the organisation. Companies get to a point where they need to fully outsource their user support to ensure a faster recovery time. Once they start talking to an IT support company they start to see the other elements missing from their IT strategy. This might include a comprehensive backup strategy, cloud services, disaster recovery, email support or no way to track the age of their systems.

They are working with one of the other managed it support businesses available and are unhappy. They may find the service desk has become slow to react, that they are suffering an increased amount of hardware failure, or that the incumbent is not helping them act strategically when it comes to IT. In today’s climate you want an IT provider that provides an expert team for all your IT needs. This means bespoke support services for your employees from the service desk, with award winning customer service. Proactive monitoring and maintenance to stop problems before they affect you. And advice and support for the business owners to get the most from IT, future proof the company and control IT costs.

Other businesses are concerned about Cyber Security. This may be linked to the issue above. The current IT provider is giving good support services, but is not helping the company address the changing threat landscape when it comes to cyber security.

Finally the company might need support for an internal team. They might not want to fully outsource their IT but want help in a particular area. We may provide a service desk service, IT consultancy, cyber security or simply provide extra support as and when needed.

Your IT have the experience and track record you should seek in an IT partner.

We’ve been providing IT services since 2009. Our team support organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across Birmingham and the West Midlands.

We average a customer satisfaction rate of over 98%. This means our remote support fixes things quickly, gets your staff working when things go wrong and provides great customer service, However CSAT scores only tell part of the story. We have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. In order to maintain those kind of relationships, we supply each client with much more from their support packages.

Finally, we put cyber security at the heart of everything we do. Protecting you, your business and employees and your customers from cybercrime and providing backup and disaster recovery for Birmingham businesses.

Book Your FREE IT Assessment worth £1,520

Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.

The assessment consists of:

  • Initial scoping call
  • Initial meeting and Technical Assessment
  • Preparation of Assessment Report
  • Presentation of the Assessment & Action Plan

The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.

Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.

Not ready for an assessment? No problem!

If you’d like to speak to us about any of our other services,  or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.