We have been supported by Your IT for many years and the service has always gone above and beyond. They have taken the time to get to know our business and be proactive in suggesting improvements to our IT systems.
Nicola, Director, Personnel Solutions
Book A FREE IT Assessment worth £1,680
Your IT Department are an award-winning IT support company from the Midlands. For over a decade, we have provided Derby businesses with expert computer support. Our mission is to assist your Derby business with remote support, preventative maintenance and unlimited on-site support whenever the need arises. All services are delivered by our friendly and helpful staff, who are on hand to assist with technical support for both you and your team.
As a leading managed IT support provider, we ensure that your business runs smoothly on a day-to-day basis. However, our services provide so much more than that. Our strategic approach to your company will help you choose the best technology to reach your business objectives.
We help assist businesses across the entire East Midlands, we offer IT Support in Nottingham, IT Support Services In Leicester, IT Support In Mansfield, IT Support In Chesterfield and IT Support in Loughborough.
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Book A FREE IT Assessment worth £1,520
|What you get||How it helps|
Help desk and online support
Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour.
Remote monitoring and maintenance
Problems fixed before they affect your business.
Managed patching & updates
The latest and most secure versions of all your software. Updates happen in the background with NO interruptions.
We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them.
Technology buying service
No more searching around for the best price - we provide all your technology, configured and ready to use.
A single point of contact for questions and queries about your technology.
Advanced security solutions
Basic security as part of your support package, and advanced solutions as easy to understand add ons.
Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call.
One simple 'All in' cost
Simplify your IT budget and your administration and save time and money every month.
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
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Stop worrying about IT and focus on your business objectives
Perhaps you're finding that IT issues are slowing down business productivity. Or that your current IT partner isn't as efficient as you'd like.
If your internal team struggles with technology or needs to implement cybersecurity measures, it may be time to invest in fully managed support.
We believe that IT should enhance your business, not hold it back.
Investing in fully managed IT support ensures that you stay up to date with the latest technological advances. Our ongoing advice and simple pricing structure make Your IT the best option for your IT services. We're a provider that will offer the latest technical solutions, with our expert engineers implementing the best industry advice.
Book A Call with our experts today to explore how IT Support Derby can start you on a journey to improving your business technology.
Technology strategy decisions are at the heart of what we do. Since 2009, we have helped businesses define their IT strategy and keep up with the ever-changing nature of the industry.
Whilst many consultancy services offer only the theory; we can design and deliver strategic projects for our clients.
Sectors we serve
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide a customer-focused, high-quality IT service for local businesses that went beyond simply fixing computers and providing hardware…
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.
The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.
In less than a decade, Your IT Department had expanded its IT services to provide support in Derby and the original offices. Not only this, but we gained international recognition, achieving a place in the 501 Managed Service Providers in the world. Your IT has consistently ranked well in the competition, currently ranking inside the top 100 in the world and top 5 in the UK. In 2022 the business won the Excellence in Customer Service Award at the Nachural Entrepreneurship Awards to add to a growing list of recognition.
With over 18 staff, we now support a diverse range of customers, including recruitment agencies, plumbers, solicitors and digital marketing agencies. These companies vary in size ranging from under ten users to over 100! Much has changed over the past 13 years; however, that original vision remains, as Lee explains….
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the owners”
We’ve always believed we provide the best support in Derby, and now we’ve got an award to prove it! Your IT recently won the Excellence in Customer Service Award at the Nachural Awards 2022.
The judges were wowed with the above industry standard customer satisfaction scores, high customer retention, dedication to staff training and commitment to measuring and constantly improving the customer experience.
Some of our client stories
We’ve done our best to try and answer some of the most common questions about Derby IT support below:
Your IT offers a complete range of IT support and services. For our clients, we are their entire IT department which is an alternative to the traditional in-house support team. Not only does this reduce costs, but we’ll also look after your entire network, manage your IT estate and provide IT consultancy and advice. If you have an IT Manager or in-house team, we will provide them with holiday cover, supplementary expertise or anything else they require.
Derby businesses tend to have one of 4 issues that lead to them calling for managed support services:
1- They have no current IT support, which affects the commercial success of their organisation. Once they invest in managed support services, they may realise they want to implement a comprehensive backup strategy and additional cloud services.
2- Their current IT support company is not effective. By using managed support, they can receive all the benefits of bespoke support, as their services are uniquely tailored to their needs.
3- They may want extra support and cyber security measures put in place. These are essential to keep the business running smoothly during a cyber attack.
Our team have been providing expert IT services for over a decade, so we have experience supporting over 120 clients across the West Midlands, and our customer satisfaction rate is over 98%! We also have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. We supply clients with much more from their support packages to maintain that kind of relationship.
Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.
The assessment consists of:
The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.
Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.
If you’d like to speak to us about any of our other services, or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.