Your IT Department

Head Office: 0115 822 0200

Welcome To Your IT Department

IT Support West Midlands

The leading IT support provider for companies across the West Midlands since 2009. Solving your IT issues and improving business efficiency and productivity.
5/5

Your IT has supported us for many years, and the service has always gone above and beyond!

Nicola, Director, Personnel Solutions

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Your IT Department team

Cyber Security

Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.

IT Support

The support you need delivered faster with our unique IT Support Portal. 50% less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT service that allows you to focus on what matters the most: growing your business.

IT Consultancy

Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.

Cloud Solutions

Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.

Communications

Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.

Digital Transformation

Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.

Debbie
Debbie
2022-05-04
Very helpful and polite. Knew how to help fix the problem quickly and securely.
SPIROS SENGERGI
SPIROS SENGERGI
2022-01-21
Perfect job, helpfull and profesional
David Suart
David Suart
2022-01-18
“Speedy and accurate - appreciate it 👌”
Jayne Lorton
Jayne Lorton
2022-01-17
“Really quick and efficient resolution. Thank you”
Rebecca Dowdeswell
Rebecca Dowdeswell
2021-11-17
“Fern has been fantastic in the various bits I have needed sorting over the last few days with my old/new laptops. So helpful and nice!”
Jo Sowerby
Jo Sowerby
2021-11-02
Really responsive IT support.
Sheffield Credit Union
Sheffield Credit Union
2021-09-29
Narayan was brilliant - so knowledgeable and so good at explaining and talking me through things. I like to understand what is happening, so perfect service for me!
Gavin Leverett
Gavin Leverett
2021-09-13
Absolutely fantastic service. Narayan couldn't have been more helpful and took charge of the issue as if it was his problem to solve not ours. What a credit to Your IT. Can't praise him enough
Daniel Daniel
Daniel Daniel
2021-08-17
Very helpful and knowledgeable.
Teresa
Teresa
2021-08-17
“Great service like always with Adam :)”

Book A FREE IT Assessment worth £1,520

IT SUPPORT SERVICE IN THE WEST MIDLANDS: For All Of Your IT Systems

We offer remote support for your IT systems to ensure your business can remain running hassle-free. We understand that technical issues can create huge problems for your business needs. For a small business, ongoing IT problems can result in huge losses of time and money.

Our team can offer IT support so you can remain confident in reaching your business goals. Don’t worry about your IT systems, let us do the worrying for you. We offer on-site support and remote access, and our managed services help you to remain online.

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Our Guarantee

Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs

Testimonials

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Our services

How we can help

What you get How it helps
Help desk and online support
Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour.
Remote monitoring and maintenance
Problems fixed before they affect your business.
Managed patching & updates
The latest and most secure versions of all your software. Updates happen in the background with NO interruptions.
Supplier management
We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them.
Technology buying service
No more searching around for the best price - we provide all your technology, configured and ready to use.
Account Management
A single point of contact for questions and queries about your technology.
Advanced security solutions
Basic security as part of your support package, and advanced solutions as easy to understand add ons.
Managed Communications
Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call.
One simple 'All in' cost
Simplify your IT budget and your administration and save time and money every month.

How we work

Our Process

There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!

Step 1

Call us on 0115 8220 200 Complete the contact form, or book a  meeting in our calendar.

Step 2

We'll take some basic details, discuss your most pressing issues and organise an assessment.

Step 3

We'll carry out a full assessment of your business and technology.

Step 4

You'll be provided with a bespoke report showing where improvements could be made.

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West midlands IT Support

IMPROVE PRODUCTIVITY WITH IT SUPPORT

IT Support

Do you suffer from constant IT problems? Are you worried about cybercriminals and cyber threats? Do you not have time to have an in house IT management system? Then you Need Your IT!

We are a support company that can solve your IT issues. We provide remote support that offers a fast resolution for when problems arise. We offer a proactive approach, meaning we work to maintain your IT systems to ensure no major problems arise. This is why many choose our support service over others.

For reliable, fast response times, call us today!

We believe your business should be improved by your IT, not held back by it.

Save money and time by having an IT infrastructure that works. If your staff can't do their job because your internet is down, your devices are malfunctioning, your cloud computing is having issues or any of the other problems that we encounter, then you're losing time and money. With managed IT support, we can ensure that your digital foundation is secure, working, and reliable.

Call us to discuss how our support services can help you.

Since 2009 Your IT has been helping businesses make better strategic decisions, resolve a diverse range of challenges and choose the best solution for them.

Our IT consulting service helps define your business IT strategy. We will make sure that you have an effective method to uphold your IT systems. With our incredible IT consulting service, we can help you design and deliver projects.

We are able to work with small businesses and large businesses to achieve your IT goals.

Who are we Our Story

Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide customer focused, high quality technical support for local businesses that went beyond just fixing computers and providing hardware.

Your IT Department Team

“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.

The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.

The business was initially housed at Mercury House on the Shipstones Business Park in Nottingham and Simon and Lee soon expanded – taking on their first employee in 2010. The business started to grow and as well as providing IT Support to Nottingham businesses they started to branch out into Birmingham, Coventry, Stratford and Nuneaton – taking on more engineers along the way.

Many years later Your IT is an award winning IT support company, named in the Top 5 Managed service providers in the UK in the MSP501, the largest independent survey of businesses in the sector. Your IT partner with over 120 customers across the UK, supporting well over 2000 users. Your IT now employs 18 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains as Lee explains….

“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.

Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the business owners”

Case StudiesSome of our client stories

Frequently asked questionsWe have answered many commonly asked questions below

Your IT provides a range of services for organisations in the West Midlands and across England. We manage every element of IT and work in partnership with our clients. You can have confidence that every challenge you have can be discussed with us.

As well as phone support for IT issues we undertake remote monitoring, ensuring your systems are running smoothly and fixing any potential problems before they cause you an issue. Our experienced team offers best-of-breed support and excellent service and the majority of issues are resolved remotely.

We all use computers at work, but what happens when they go wrong? IT services help you to keep your digital devices running. With expert technical knowledge, they can find the problem and provide solutions and fixes.

Your IT have the experience and track record you should seek in an IT partner.

We’ve been providing IT services to small and medium-sized businesses since 2009. We work with organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across the East Midlands and the rest of the UK.

Our team averages a customer satisfaction rate of over 98%. This means our remote support fixes things quickly, gets your staff working when things go wrong and provides great customer service, However CSAT scores only tell part of the story. We have a customer retention rate in the high 90’s and have several customers who have been on support contracts with us for over a decade. In order to maintain those kind of relationships we supply each client with much more form their support packages.

Almost all IT issues can be solved remotely. This is the benefit of the digital age. This means, our team can remotely access your device and work to fix the issue from anywhere. Some issues may require us to do an in-house visit, but this is rare. Hence, you do not need to have a dedicated IT staff area and service desk.

Book Your FREE IT Assessment worth £1,520

Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.

The assessment consists of:

  • Initial scoping call
  • Initial meeting and Technical Assessment
  • Preparation of Assessment Report
  • Presentation of the Assessment & Action Plan

The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.

Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.

Not ready for an assessment? No problem!

If you’d like to speak to us about any of our other services,  or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.