Welcome to Your IT Department
Award Winning IT Support Birmingham
We are delighted with the service Your IT have provided to keep our business moving.
James, Partner, Ecuity Consulting LLP
The Problems We Solve
Things Keep Breaking
How We Fix It
IT Support is Slow and Unreliable
How We Fix It
Your Tech Feels Outdated
How We Fix It
No Tech Plan for the Future
How We Fix It
Worried About Online Threats
How We Fix It
Your IT Team Need Extra Help
How We Fix It
Making Business Easier With IT Support That Is..........
FAST
96% of calls answered by an engineer within 30 seconds
EASY
Multiple support channels mean you get the assistance you need, exactly when you want it
PERSONAL
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
How we provide IT support in Birmingham
With our Birmingham office and our remote access, we’re on hand with a support contract to revolutionise your existing IT services.
Cyber Security
Protect your business from cyber threats with our Cyber Security Services, featuring round-the-clock monitoring, immediate incident response, and remediation. Enhance your team's security posture through our training and simulated phishing exercises, ensuring your company remains secure under our expert care.
IT Support
Experience rapid and efficient IT services from our experience team of engineers. Experience market leading first-time resolution rates and same day closures. Our comprehensive, fully managed IT support services allow you to concentrate on your business’s growth, offering reliable support whenever you need it.
IT Consultation
Boost your operational efficiency with our expert consulting to maximise the potential of your current technology and systems, crafting a technology roadmap and strategic advice aimed at achieving your business objectives and creating a modern workplace environment.
Cloud Solutions
Tailor-made Cloud services designed to flexibly expand or contract to match your business requirements. Enhance your system's performance, manage capacity efficiently, and control costs. Our team specialises in Microsoft 365, ensuring you receive expert guidance.
Communications
Discover a world of seamless communication dedicated to transforming your business connectivity. From fully managed communication services including phones, broadband, and video conferencing to expert advice and support. We empower you to focus on what you do best while we handle the rest.
Digital Transformation
Embrace cutting-edge technology to upgrade your workplace and beat the competition. This will enable you to grow your business without being restricted by outdated technology solutions.
IT Support Birmingham: Your Partner For Managed IT Support
As a Birmingham-managed services company, we provide local businesses with IT support in the city centre and beyond. We cut through the technical jargon to meet your IT support needs.
If you’re in Birmingham and searching for IT support services and technological solutions specifically crafted for your business needs, Your IT Department is your ideal partner. We are known for our outstanding customer service and rapid response to queries.
With an impressive customer satisfaction rate of over 98%, you are assured of partnering with a top-notch managed IT support provider.
Our commitment to our clients’ businesses goes beyond the norm. Rather than just addressing your company’s immediate technical issues with standard responses, we aim to contribute to pushing your company forward. After understanding your business requirements, our team will recommend optimal hardware, software, and infrastructure solutions that will drive growth and success for your business in the West Midlands.
We get to know our customers, so the support you receive is personal.
Results in 90 Days - Or You Don't Pay
We guarantee to enhance your IT operations, technology alignment, and security within 90 days - or your money back. Our structured audits, roadmaps, and automation optimise your IT to support your business goals, with measurable progress every step of the way. No improvements in 90 days? You don’t pay.
Testimonials
Our IT services
How Our IT Services Benefit Your Business
Your single-point support package. Your IT Department. Support providers for your Mansfield business.
Proactive IT Management
We monitor your systems remotely, fixing issues before they impact your operations, and manage updates seamlessly without disrupting your workflow.
Efficient Problem Resolution
Our expert support team quickly addresses IT issues, resolving 95% of problems in less than an hour through our help desk and online support system.
Enhanced Security Measures
Seamless management of software updates and patching for the latest and most secure software versions, with no workflow interruptions.
Comprehensive supplier management and technology buying service, offering configured and ready-to-use equipment at the best prices.
Integrated cyber security solutions to keep cyber criminals at bay, and managed communications across all platforms for fast disaster recovery.
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
YOUR IT DEPARTMENT
Your Road to Technology Solutions
Whether you’re in Birmingham city centre, the West Midlands, and beyond, we offer both remote call support services and on-site support. We’re a support service you can be proud of.
But how do we do it?
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and your IT systems and infrastructure.
Step 4
You'll be provided with a bespoke report showing where changes could be made.
or call us on
Sectors we serve
Managed IT Solutions for a wide range of sectors
IT Support Birmingham
Support Packages for Companies in Birmingham
So, how does this improve your business processes in the West Midlands?
Faulty IT systems can significantly hinder employee productivity and efficiency. Our IT solutions are designed to enhance productivity, and get the most out of your technology. Beyond immediate fixes, we offer IT consultancy to help achieve your business goals, whether it’s enhancing processes or implementing new infrastructure, especially for SMEs.
Without effective IT support, businesses risk falling behind due to decreased productivity and the inability to adapt to technological advancements. Staying competitive requires a robust IT framework that only a dedicated team can provide. Ensuring your technology keeps pace is crucial, otherwise you risk being outperformed by competitors who leverage their own IT systems and support for growth and innovation.
Reach out to our specialist team for expert service delivery.
IT SUPPORT Solutions In Birmingham
Leave your IT worries with us
Your business needs an IT infrastructure that is reliable 24/7. This means means you need an IT team that can offer support solutions whenever an issue may appear. Our support desk gives your people remote assistance with their own IT team who will help them overcome their day-to-day IT issues. We are a leading managed IT support company, and we provide remote support services to over 2200 individuals.
Don’t let your IT systems’ issues slow you down because every time your server or IT systems go down, you potentially lose money, time, and customers.
Since 2009, we’ve been aiding businesses in crafting effective technology strategies. Unlike many consultants who only offer theory, we have technical ability to design and implement practical, strategic IT solutions tailored to your needs.
We can also offer IT consultancy for any IT-related projects and ideas that you have. Our expert team have a wide range of skills and knowledge, meaning they can support you in achieving your unique business goals. From using technology to improve business processes to implementing infrastructure solutions, our specialist team can support SMEs with their projects and offer support afterwards.
For expert consultancy services in Birmingham, contact our team today!
Who are weWhere It All Started
“From day one, we wanted to provide more than an IT service desk. The name came about as we wanted to be our client’s whole IT Department. This meant more than fixing things. It meant understanding clients businesses and working with them to ensure the technology helps get that business where it wants to be” explains Simon.
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
Frequently asked questionsBirmingham IT Support FAQs:
We’ve done our best to try and answer some of the most common questions about IT support for your Birmingham business:
What does an IT support company do?
An IT support company provides comprehensive assistance to businesses with their technology needs. It encompasses a wide range of IT services, including setting up and maintaining computer systems, managing networks, ensuring cybersecurity, and offering on-demand technical support for hardware and software issues. These companies proactively monitor and maintain your IT infrastructure to prevent downtime, while also offering swift, on-site or remote access to address any IT challenges that arise. The overall aim is to improve productivity for customers and deliver a seamless IT experience for staff and management.
What support services do Your IT Department offer?
We offer a range of support services to our clients at affordable prices. From all IT issues and maintenance to security solutions, we can do it all. We’re one of the countries leading IT and Support service providers, and our proactive approach means that we provide fast resolutions to any possible problems. We’re your company’s entire IT department, providing managed solutions so you don’t have to worry about any IT issues, upgrades, or technology queries again!
Do you need IT support in Birmingham?
All modern companies need managed IT support. It is an essential service as it increases employee productivity, upgrades technology and is incredibly cost-effective. We offer local guidance for Birmingham businesses and guarantee a premium service. So, if you want to ensure your whole IT network and infrastructure is safe, protected, and running smoothly, then contact us today. We also provide complete visibility in terms of strategy and planning.
Is In-House IT Better?
No. The national average salary for an IT Manager is £51,289, according to GlassDoor. By investing in managed services, you have access to a friendly team of IT support engineers, as well as a dedicated account manager, for an affordable price, as opposed to hiring these staff members individually. We ensure a smooth transition and offer support every step of the way. We provide expert engineers and fast resolution.
What do you do about Cyber Security
The Your IT team are experts in cyber security for small and medium-sized businesses. Our dedicated inhouse Cyber Team provides clients with the best protection against cyber threats, protecting your business’s sensitive data from cybercriminals. We provide a high level of baseline security with our packages of IT support. Services we provide include 24/7 SOC, Microsoft365 hardening, Advanced Email Filtering, Security Awareness Training and simulated Phishing Attacks, disaster recovery and Dark Web Scanning.
What's included in IT Support Birmingham
Your IT become your complete outsourced IT department providing managed support to your business. Your day to day IT issues are solved by the Service desk, available to all users from 7am until 6.30pm. Our experienced engineers solve problems quickly with multiple ways to contact us; IT Support portal, phone, email and Live Chat. All remote and onsite support is included, dedicated account management, SLA management, 24/7 monitoring, vendor liaison, assessment management, Microsoft 365 management, Windows managed patching, rebuild of managed workstations, printers setup, warranty claim management and much, much more. Outside the managed service we can also support SMEs with cloud computing, unified communications, IT consultancy and cyber security.
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