Your IT staff are easily contactable, phone back when they say they will, and are a pleasure to talk to.
Michael, Manager, Enviroenergy
Book A FREE IT Assessment worth £1,520
As a support company, we offer technical support for all your IT needs. We can carry out a comprehensive range of fixes and maintenance services to help you in maintaining a strong level of service for your own clients and customers. For support in Barnsley, call us today.
As you’d expect from a leading managed IT Support provider In Yorkshire we fix your IT issues quickly and keep your business running smoothly. However, we do much more than that. We act strategically, partnering with our clients and helping them to choose and use the right technology to achieve their business objectives.
Your IT is a leading expert, offering IT services across Yorkshire to local businesses and surrounding areas. Support solutions are offered along with industry best practice advice by some of the best support technicians available! We support over 120 local businesses, giving them access to their own IT Team and a cost effective solution.
Remote working is essential in the modern climate, and Your IT can continue to offer support no matter what happens. We offer IT support in Sheffield, IT support services in Rotherham and the surrounding areas of Yorkshire. Call us for an on-site visit to see how our remote real-time system monitoring can help your site.
|What you get||How it helps|
Help desk and online support
Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour.
Remote monitoring and maintenance
Problems fixed before they affect your business.
Managed patching & updates
The latest and most secure versions of all your software. Updates happen in the background with NO interruptions.
We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them.
Technology buying service
No more searching around for the best price - we provide all your technology, configured and ready to use.
A single point of contact for questions and queries about your technology.
Advanced security solutions
Basic security as part of your support package, and advanced solutions as easy to understand add ons.
Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call.
One simple 'All in' cost
Simplify your IT budget and your administration and save time and money every month.
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Stop worrying about IT and focus on your business objectives
Your business needs an IT infrastructure that is demandable and reliable 24/7, which means you need an IT team that can offer support solutions whenever an issue may appear. Our support desk gives you all the benefits of a normal IT team without the need for an in-house area for staff. We provide remote assistance, which means we are cheaper, take up less room and space, whilst still offering the same support service that you would expect from an in-house team.
Don't let IT issues slow you down, because every time your IT systems go down, you potentially lose money, time, and clients.
We believe your company should be improved by your IT, not held back by it.
Have a fully dedicated account manager that can work with your company to offer you an amazing support team for disaster recovery and other needed services. With a strong support partner, you company can run smoothly and efficiently, which means staff members can be more productive and dedicated to their work as their IT needs will be running properly 24/7.
Since 2009 Your IT have been helping businesses make better technology strategy decisions and resolve technology challenges.
Our IT consulting service helps define your business’ IT strategy. IT moves at a lightning pace and our consulting services will ensure that the right technology and the right strategy is used within your business to deliver the most effective approach to IT.
Whilst many consultancy services offer only the theory we have the ability to both design and deliver strategic projects for our clients.
Download our buyers guide
Download our IT Services buyers guide for FREE
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. From the very beginning Lee and Simon had a simple vision; to provide a customer focused, high quality IT service for local businesses that went beyond just fixing computers and providing hardware…
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.
The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.
The business was initially housed at Mercury House on the Shipstones Business Park in Nottingham and Simon and Lee soon expanded – taking on their first employee in 2010. The business started to grow and as well as providing IT Support to Nottingham Businesses they started to branch out into Rotherham, Leicester, and offer IT services in Sheffield– taking on more engineers along the way.
In 2018 the Your IT gained international recognition, achieving a place in the 501 Managed Service Providers in the world. The MSP 501 list is the largest and most comprehensive ranking of Managed Services Providers in the world. Your IT has consistently ranked well in the competition currently ranking inside the top 100 in the world and top 5 in the UK. In 2022 the business won the Excellence in Customer Service Award at the Nachural Entrepreneurship Awards to add to a growing list of recognition.
Your IT now employs 18 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains as Lee explains….
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the owners”
We provide a complete range of IT Support and Services. We are our clients entire IT Department, a alternative to an in house team that offers all the benefits but costs much less so you’ll save money and improve your cash flow. Our experienced team look after your entire network, we manage your IT estate and provide IT consultancy and advice. If you have an IT Manager or in house team we work closely to support them and provide them with holiday cover, supplementary expertise or anything else they require.
Barnsley businesses tend to have one of 4 issues that lead to them calling for managed it support services;
They have no IT support in place and are fixing problems themselves. This is often extremely time-consuming and takes individuals away from their day job. This affects the commercial success of the organisation. Companies get to a point where they need to fully outsource their user support to ensure a faster recovery time. Once they start talking to an IT support company they start to see the other elements missing from their IT strategy. This might include a comprehensive backup strategy, cloud services, disaster recovery, email support, or no way to track the age of their systems.
They are working with one of the other managed IT support businesses available and are unhappy. They may find the service desk has become slow to react, that they are suffering an increased amount of hardware failure, or that the incumbent is not helping them act strategically when it comes to IT. In today’s climate, you want an IT provider that provides an expert team for all your IT needs. This means bespoke support services for your employees from the service desk, with award-winning customer service. Proactive monitoring and maintenance to stop problems before they affect you. And advice and support for the business owners to get the most from IT, future proof the company and control IT costs.
Other businesses are concerned about Cyber Security. This may be linked to the issue above. The current IT provider is giving good support services but is not helping the company address the changing threat landscape when it comes to cyber security.
Finally, the company might need support from an internal team. They might not want to fully outsource their IT but want help in a particular area. We may provide a service desk service, IT consultancy, cyber security, or simply provide extra support as and when needed.
Your IT has the experience and track record you should seek in an IT partner.
We’ve been providing IT services since 2009. Our team support organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across Yorkshire and the West Midlands.
We average a customer satisfaction rate of over 98%. This means our remote support fixes things quickly, gets your staff working when things go wrong, and provides great customer service, However CSAT scores only tell part of the story. We have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. In order to maintain those kinds of relationships, we supply each client with much more from their support packages.
Finally, we put cyber security at the heart of everything we do. Protecting you, your business and employees, and your customers from cybercrime and providing backup and disaster recovery for Barnsley businesses.
Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.
The assessment consists of:
The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.
Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.
If you’d like to speak to us about any of our other services, or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.