Welcome to Your IT Department
IT Support for Recruitment Companies
Fantastic company. Cannot recommend enough, fast efficient and above all else very human!
Alan, MD, Sheff Med
The Problems We Solve
Our Comprehensive IT Services
Cyber Security
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
IT Support
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
IT Consultancy
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Cloud Solutions
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Communications
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Digital Transformation
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
Recruitment Industry IT Needs
In the recruitment industry, speed and efficiency are crucial for staying competitive. Quick candidate placements and efficient processes enhance client and candidate satisfaction, leading to repeat business and referrals. The industry’s fast pace requires agencies to swiftly match candidates with openings, utilising robust IT systems to ensure smooth operations. Efficient IT infrastructure helps avoid delays that can frustrate staff and cost valuable opportunities. Ultimately, the ability to quickly meet client needs and resolve issues solidifies an agency’s competitive edge.
Comprehensive IT Support Services
Your IT Department specializes in delivering Fully Managed IT Support tailored specifically for recruitment agencies. For a single fixed monthly fee, we take over your entire IT infrastructure, allowing you to focus on core recruitment solutions without worrying about technical issues. Our package includes unlimited remote and on-site support, robust security measures, and 24/7 monitoring—ensuring your systems are always running smoothly and securely.
As IT sector recruitment specialists, we understand the unique challenges you face and work closely with your team to optimise technology in alignment with your strategic objectives. Our ongoing maintenance and proactive upgrades ensure your IT environment not only meets but anticipates your evolving needs, empowering you to stay ahead in the competitive recruitment landscape.
By partnering with us, your recruitment agency gains access to cutting-edge IT solutions and expert advice. We are committed to enhancing your operational efficiency and helping you deliver superior recruitment services, making us your trusted IT ally in the fast-paced world of recruitment.
Benefits of Managed IT
A well-managed IT system is crucial for recruitment agencies, enabling you and your staff to concentrate on core recruitment tasks without the worry of IT failures. Our comprehensive support allows your team to focus on the hiring process and connecting clients with candidates efficiently, supported by robust technology designed to meet the demanding pace of the recruitment industry. With our service, you can respond quickly to both client and candidate needs, ensuring no opportunity is missed due to technical delays.
Our managed IT service features a dedicated account manager and a responsive service desk, ensuring you receive personalised support and swift resolutions to any issues. We are continually integrating emerging technologies to keep your systems at the forefront of the IT sector, enhancing your recruitment solutions. Additionally, our expert project management ensures that IT deployments and upgrades are executed smoothly, minimising downtime and maximising your agency’s operational efficiency.
By leveraging our managed IT services, your recruitment agency benefits from not only maintaining but also advancing its technological capabilities. This strategic focus on technology empowers your team to achieve more and deliver exceptional results in the competitive recruitment landscape. We provide you with an edge over other recruitment agencies.
Could IT Support Benefit Your Recruitment Agency?
Is managing IT support tasks taking time away from your core operations and business activities? For as little as £350 a month, Your IT Department can handle all the IT support tasks you’d rather not deal with. No matter your location in the UK or the size of your business, we are here to provide the technical support you need. If you’re interested in learning how we can assist your business, don’t hesitate to get in touch with us today.
Strategic IT Support to Enhance Business Growth
Our Fully Managed IT Support includes management of 3rd party software, which means we’ll directly handle any technical issues or with software providers on your behalf. We are already supporting agencies using Bond (Adapt), Recrusso, Access, Itris, and many others. This service extends to managing other IT-related services such as broadband or VoIP, even if these are not services we directly provide.
We also bring a wealth of experience and expertise in developing and supporting IT solutions for businesses that operate multiple temporary sites across the UK. For instance, we have been instrumental in setting up multi-site offices with 4G solutions to easily connect mobile workforces with their headquarters, which has been a key element of the IT solutions we’ve provided to various companies in the recruitment sector.
Results in 90 Days - Or You Don't Pay
We guarantee to enhance your IT operations, technology alignment, and security within 90 days - or your money back. Our structured audits, roadmaps, and automation optimise your IT to support your business goals, with measurable progress every step of the way. No improvements in 90 days? You don’t pay.
Testimonials
Our IT services
How we can help
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 75% First Time Fix |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Advanced security solutions — EDR, 24/7 SOC monitoring and email security, delivered by our own accredited security team as part of your managed service portfolio. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and technology.
Step 4
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Managed IT Solutions for a wide range of sectors
GDPR for Recruitment Agencies
Introduction to GDPR in Recruitment
The introduction of the General Data Protection Regulation (GDPR) has brought about significant changes in the recruitment sector, a field that processes large volumes of personal data. Ensuring the protection of this data is not just a regulatory requirement but a critical business priority.
The Role of IT in GDPR Compliance
While IT solutions alone cannot guarantee GDPR compliance, the level of cyber-security within a recruitment agency must be exemplary to safeguard sensitive personal information effectively.
Advanced Cyber-Security Measures
We equip recruitment agencies with industry-leading managed Anti-Virus software and secure email filtering systems to prevent data breaches.
Back-Up and Disaster Recovery Services
Our services ensure that your data is not only secure but also recoverable in the event of a disaster, minimising downtime and loss.
Customisable Firewall Solutions
We offer firewall technology solutions tailored to all budget levels, including Firewall-As-A-Service, to provide strong defence mechanisms against cyber threats.
Enhancing Credibility through Certification
We strongly recommend that recruitment agencies pursue Cyber Essentials Accreditation. Achieving this certification demonstrates a firm’s commitment to cyber security and data protection, enhancing trust with clients and candidates alike.
Final Recommendations
Incorporating these IT strategies and tools is essential for recruitment agencies to meet GDPR requirements and protect both their business interests and the privacy of their clients. By embracing a proactive approach to data security, agencies can not only comply with GDPR but also position themselves as trustworthy partners in the recruitment industry.
Customers, Testimonials and Feedback
We consistently achieve customer satisfaction ratings of 97% or more. This can be seen through our real time scores on our Home Page.
For feedback and testimonials from some of the recruitment companies that we currently support including Linear Recruitment, and U&I Recruitment please visit our testimonials page.
Finally, our standards of customer service have been recognised both locally and nationally.
We ranked No.1 Small Managed Service Provider in the East Midlands in the MSP 501. This is the largest and most comprehensive ranking of managed service providers worldwide, so if you are a construction company looking for IT support, in the legal sector and need IT support, or maybe an insurance company looking for IT services, speak to our team today.
The MSP 501 list recognises top managed service providers based on metrics including recurring revenue, growth and other factors.
Case Studies
Some of our client stories
FREQUENTLY ASKED QUESTIONS ON IT SUPPORT & IT SERVICES
We have answered many commonly asked questions below
What does the 90 day guarantee cover?
Our Move Forward Guarantee covers the onboarding, communication and service experience we promise. If you don’t feel the difference within your first 90 days, you get your money back. Any refund is limited to your first 90 days of managed service fees, and price protection applies to agreed services for the first 12 months.
How much does managed IT support cost?
Is support unlimited, or will we get extra bills?
Support is unlimited and included in one fixed monthly fee, with no caps on calls or tickets. That covers the help desk, remote monitoring and maintenance, managed patching, supplier management and a dedicated account manager. Additional cyber security services can be added alongside, and one-off projects and new hardware are quoted separately and agreed up front
Do you provide on-site IT support?
Yes. Most issues are fixed remotely, and our engineers come on site from our Eastwood (Nottingham) and Glenfield (Leicester) offices when hands-on help is needed.
Will we be tied into a long contract?
Our standard contract is 12 months, with many clients choosing a 36-month agreement for greater long-term certainty. Whichever you choose, every new client is protected by our 90-day money-back guarantee, so you have three months to judge our service for yourself.
We’d rather keep clients because they value what we do, not because a contract says they have to stay. Our clients remain with us for more than seven years on average, which we think says far more than the length of the initial agreement.
How hard is it to switch from our current IT provider?
Not hard. We usually start support two weeks before your existing agreement ends. A senior engineer visits to complete our onboarding process, we collect a takeover pack from your current provider and document everything, then introduce your team to their new service team and support portal.
Is Your IT Department Cyber Essentials certified?
Yes. We are Cyber Essentials Plus certified, with qualified Cyber Essentials assessors on our team who can take your business through Cyber Essentials and Cyber Essentials Plus certification. Our managed cyber security services run alongside IT support, from Microsoft 365 security governance to 24×7 threat detection and response, vulnerability management and ISO 27001 compliance support.
What size and type of business do you support?
Your IT Department supports more than 120 businesses, mostly small and medium-sized organisations, including recruitment, construction, legal, financial services and insurance firms. Fully managed IT suits businesses with no in-house IT. Co-managed IT suits larger businesses, typically 50+ users, that want a team to work alongside their own.
Where are you based and which areas do you cover?
Your IT Department has been based in Nottingham since 2009. Our head office is at Unit 8 Farrington Way, Eastwood, Nottingham NG16 3BF, and our second office is at The Old Rectory, Main Street, Glenfield, Leicester LE3 8DG. We provide on-site support across Nottingham, Leicester, Derby and the wider East Midlands, and remote support to businesses across the UK.
What do customers say about Your IT Department?
Our customer satisfaction (CSAT) score is 98.52% for 2026 so far, and we have 93 Google reviews across our two offices: 70 for Nottingham and 23 for Leicester. We have a 95% customer retention rate and have been named in the MSP 501 in 2020, 2021, 2023, 2024 and 2026, and in the 50 Best Managed IT Companies in the UK every year since 2022.
How do we get started?
Getting started begins with a conversation about your business, your people and how you currently manage IT. We’ll look at your existing set-up, the challenges you’re facing and what you want to improve, so we can make sure Your Workplace is the right fit.
From there, we’ll confirm your requirements and provide a clear quotation based on your number of users and the services you need. Your Workplace uses fixed monthly user bands, giving you a predictable monthly cost from the outset.
If you decide to go ahead, we’ll agree an onboarding plan and start bringing your users, devices and Microsoft 365 environment into the service. The aim is to make the move straightforward and give your people one place to go for IT support from day one.
Latest News and Information
