You’ve got a problem with your computer; emails aren’t getting through. You phone your IT company, and the engineer asks some questions and then says ‘It sounds like it’s the internet, you’ll need to call your Internet Service Provider’.
3 hours later you finally get through to BT/Virgin/TalkTalk or whoever. The engineer asks some questions and then says ‘It sounds like a problem at your end, you’ll need to call your IT company’.
This can go on for days.
You need a single point of contact for all of the technology in your business.
Does this scenario sound better……
You’ve got a problem with your computer; emails aren’t getting through. You phone your IT company, and the engineer asks some questions and then says ‘It sounds like it’s the internet. I’ve got the details of your broadband provider on the system; I’ll give them a call and keep you updated. In the meantime, I’ll give you a workaround.’
This is supplier management.
What Gets Looked After
In some cases suppliers just won’t talk to us, they will only talk to their customer. In these cases we’ll have a note on the system and tell you that. We’ll also tell you what to say to them and do as much as we can to support you.
For the most part if your broadband, telephones, printers, copiers or software has a problem then we’ll call whoever supplies it and get the problem resolved.
No more desperately trying to find the account number and password for software installed years ago. We’ll have those stored in our encrypted IT document management system.
And no more sitting for hours on support calls just to be told it’s someone else’s problem.
In short, one less thing to worry about.
Finding Out How We Can Help
Getting to the point where you have one point of contact for all of your technology starts with a 15-minute call.
Book yours today and lets see how we can save you time and help your business. Fill in our contact form or drop us a call 0115 8220 200.