AI & Automation for IT Service Teams
AI automation for IT service teams helps reduce repetitive work, speed up resolutions, and improve service quality. For IT managers, AI & automation means smarter workflows, proactive support, and more time to focus on strategy instead of firefighting. The result? Faster, more consistent, and more efficient IT operations.
Smarter IT Operations Through AI & Automation
Transform daily IT service tasks with automation that boosts speed, accuracy, and performance.
AI automation for IT service teams eliminates repetitive admin work, automatically prioritising and routing tickets so engineers can focus on solving real problems. It reduces errors, improves response times, and helps deliver consistently great support across your business.
For IT managers, AI & automation creates clearer visibility, streamlined reporting, and proactive system insights. You spend less time managing the noise and more time leading improvements that drive efficiency and customer satisfaction.
What We Do (And How We Make It Easy)
It all starts with a conversation. We’ll sit down with you – virtually or in person – and take a look at how your IT service team works today. Together we’ll identify the repetitive tasks that steal time and energy, the ones you know should already be automated.
From there, we map out every opportunity for improvement. New user setups, leaver processes, patching schedules, routine reboots, report generation, system checks, ticket routing. All the things that keep engineers busy but don’t actually move the business forward. Once we’ve spotted the quick wins, we design and build an automation solution that fits neatly into your existing environment.
Then comes testing. We run every workflow through real-world scenarios, making sure it behaves exactly as your team needs it to. No guesswork, no surprises.
And we don’t vanish once it’s live. We stay around to tweak, tune, monitor, and improve. Because automation isn’t a one-time project, it’s an ongoing process of refinement.
We’re really good at this because we’ve done it ourselves. Our own IT service team supports more than 120 clients every day, and we’ve automated huge chunks of the process to make that possible. The same approach that saves us hours and headaches will save yours too.
Why Choose Us?
Because we actually use this stuff ourselves.
Our AI & Automation Team isn’t just talking theory. Led by Gaz (or Gaz Bot as we call him), we’ve already saved over 60 hours a week inside our own business using the same automations we offer to you. Real time, real results.
Gaz is a bit of a wizard when it comes to this. He’s worked with MSPs just like ours all over Europe, building out custom workflows, Copilot Agents, and smart systems that do the heavy lifting. He’s obsessed with removing admin pain and honestly, he’s brilliant at it.
Oh, and he’s not alone. He’s now mentoring Deepsy — our very own Automation Apprentice. Deepsy’s still early in the journey, but already helping deliver value. And learning fast.
We also run Your Automation — a dedicated service for all things workflow, AI, and process improvement for other MSP’s. So when you work with us, you’re not just getting local knowledge. You’re tapping into a wider automation ecosystem.
Anyway, bottom line? We’re in this with you. We know what works, what doesn’t, and how to make AI feel less like magic and more like finally getting stuff done without losing your mind.
About Us
We’re Your IT Department. Based in the East Midlands, with a team of over 20, we support more than 100 businesses across the UK. Since 2009, we’ve been delivering managed IT Support, Cyber Security, and Telecoms that just work — no jargon, no drama.
What makes us different? Simple. We’re fast, friendly, and actually care. You’ll get to know our team, and we’ll get to know your business. We fix issues quickly, but more importantly, we work behind the scenes to stop them happening in the first place.
Our process is streamlined, our results are guaranteed (seriously 90 days or your money back), and our clients stick with us for the long haul. Because we make IT feel easy.
Frequently Asked Questions
Let’s answer some of your frequently asked questions about back up and disaster recovery solutions
How do you know which IT tasks can be automated?
We start with an assessment to review your existing processes. From there, we identify repetitive and rule-based tasks such as onboarding users, applying patches, or scheduling reboots that can safely run without manual effort.
Will automation replace my IT engineers?
No. It removes the grunt work, not the people. Your engineers get to focus on projects that matter. They’ll be improving performance, tightening security, and delivering real business value instead of resetting passwords or pushing updates.
How long does it take to see results?
Most clients notice improvements within weeks. We focus on small, high-impact automations first, so you start seeing time savings and smoother workflows almost immediately while we fine-tune the rest.
Do you provide ongoing support after setup?
Absolutely. We stay involved to monitor, tweak, and optimise every automation. As your environment changes, we make sure your automations evolve with it. There’s no set-and-forget nonsense.
Is AI automation secure and under our control?
Yes. Every automation runs within your existing security framework, using your permissions and policies. Nothing happens without your approval. We design each workflow so you keep full visibility and control and we continuously monitor it to ensure compliance and data integrity.
Ready to Save Time and Ditch the Admin?
Let’s be honest — your team’s too valuable to be stuck doing boring, repetitive tasks. With the right AI and automation in place, you can reclaim hours, boost consistency, and actually enjoy smoother workflows.
Not sure where to start? That’s where we come in.
Book your AI & Automation Opportunity Assessment today and let’s uncover what’s possible — no jargon, no commitment, just real insight.
Or give us a ring on 0115 8220200 if you’d rather talk to a human.