iESE Innovation - Helping a Growing Remote Organisation Build a More Secure and Scalable IT Foundation

About iESE Innovation

iESE Innovation supports local authorities and public sector organisations across the UK through technology solutions, consultancy services and programmes designed to improve public services and community outcomes. The organisation operates with a predominantly remote workforce and relies heavily on technology to support collaboration, service delivery and continued growth.

What Was Going Wrong

As iESE continued to grow, its existing IT arrangements were becoming increasingly difficult to manage.

The organisation had transitioned towards a Microsoft-centric environment, but its previous IT support provider was better suited to Apple-based systems.

Operating as a fully remote business also created additional challenges around onboarding new employees, device management and maintaining consistent security standards across the organisation. At the same time, iESE wanted to strengthen its cyber security posture and support its wider compliance objectives, including ISO 27001 requirements.

What We Did.....

Your IT Department worked with iESE to provide a managed IT support service designed around the needs of a growing remote organisation.

The engagement focused on delivering:

Responsive day-to-day support
Improved onboarding for remote employees
Strategic IT guidance and account management
Enhanced cyber security recommendations
Backup and business continuity advice
Lease line migration: Connectivity migrated over to Your IT Department.
Longer-term planning around device management and Microsoft Intune adoption.

By becoming an extension of the iESE team, Your IT Department was able to provide both operational support and strategic advice, helping the organisation align technology decisions with wider business objectives.

How This Has Helped

A Better Experience for Remote Workers. With employees working remotely across the UK, efficient onboarding and reliable support are essential. New starters now benefit from a more structured onboarding process, while existing employees have access to responsive support whenever they need assistance.
Less Time Spent Managing IT. Prior to the engagement, staff regularly spent time attempting to resolve technical issues internally. By providing a dedicated support service, Your IT Department helped reduce the operational burden on the team, allowing employees to focus on delivering value to clients and stakeholders.
Improved Security and Compliance Readiness. Working alongside iESE, Your IT Department helped strengthen the organisation's technology foundations, providing guidance around security best practice, backup strategy, device management and future compliance initiatives.
A Strategic Technology Partner. Rather than simply resolving IT issues, the relationship has evolved into a strategic partnership, giving iESE access to ongoing technology guidance as the business continues to grow and develop.

Looking Ahead

As iESE continues to evolve, future initiatives include further cyber security enhancement, improved device management and the continued development of systems and processes that support a modern remote workforce. With a scalable IT foundation now in place, the organisation is well positioned for future growth.

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