Why I.T. Support Is Important

August 16, 2017

Businesses today need technology. It plays an essential role in any organisation, big or small. Technology is often one of the largest investments in a business, so you should also invest in looking after it.

This is where professional IT support is required. If your technology fails the effects on your business can be catastrophic; but IT support is about prevention and compliance as well as solving problems when they arise.

In this article we will talk about just some of the reasons why professional IT support really is vital to your business:

Protection against cyber crime.

Whilst it’s the attacks on large companies such as TalkTalk and Yahoo that make the news the latest Government Security Breaches Survey found that nearly three-quarters (74%) of small organisations reported a security breach in the last year; an increase on the 2013 and 2014 survey.

SMEs are now being pinpointed by digital attackers and, according to the latest statistics released by cyber security firm Symantec, more than half (52.4%) of spear phishing attacks – carried out using fake emails – carried out in December 2015 were against SMEs, with November showing a massive spike.

Whilst you may have anti-virus software and a certain amount of knowledge do you know how to detect and avoid the full spectrum of malware and viruses? An IT support team can help defend your IT infrastructure against digital threats, which is increasingly important in a world where cyber crime is becoming a bigger and bigger problem.

Effective solutions to tricky problems.

 You might know how to work your company’s systems, but if something goes badly wrong do you know what to do? (and turning it off and back on again doesn’t always work!) How long can you afford to be without your systems before it starts to affect your customers and therefore your business?

It is estimated that internet downtime costs UK business £12 billion per year but most connectivity problems can be fixed quickly by technical experts over the phone and even before they occur through proactive monitoring.

Even if you are using software that comes with customer support, it can help to have a dedicated IT Support team on-hand – they may be able to fix the issue for you faster than your software provider’s support team pick up the phone.

A professional IT support team can analyse most technical troubles and deliver highly-skilled solutions.

Data storage, management and security.

The new General Data Protection Regulation (the GDPR) will come into force in May 2018 and is a major tightening of the regulations around data protection. Although this is an EU regulation the government has confirmed that the UK’s decision to leave the EU will not affect the commencement of the GDPR.

The most significant change will be an increase in the amount of money regulators can fine companies who do not comply with the legislation – up to 4% of their global turnover or 20m euros (£15.8m), whichever is greater. So it’s time to start taking data protection very seriously.

 The role of an IT Support team is to make sure your data is stored in a secure environment and to make sure it is easily accessible (but only to the people that you want to view it).

Without the support of a professional IT team, you could end up storing data in a vulnerable location or possibly giving access to somebody without the right permissions, which can be a big issue where data protection is concerned.

What to look for in a great I.T. support team

If you are thinking of outsourcing your IT support needs, then here are some qualities to look out for. Follow this advice to ensure you end up with a reliable and competent team that can really help your business:

Responsiveness – when you’re reliant on a system and it goes wrong you did it fixed quickly. Look for a service that gives you a guaranteed response time, and a number of ways to make contact. If your internet is down you don’t want a provider who’s only contactable by email or online chat!

Cost – whilst cost shouldn’t be your top priority in choosing an IT support provider, your budget will of course be part of the equation. Get quotes from a number of providers and try to meet with someone from the IT Support provider face-to-face. Look out for providers who add a lot of extra services you just don’t need to make their offer look good on paper.

Knowledge – Ask the provider to show you what qualifies them to keep your systems running. Look for experience and ask about engineers qualifications and continuing professional development – the world of IT is constantly changing, what are they doing to ensure that staff keep up?

Flexibility – It should be easy to alter your contract. Things in business change – look for an IT support provider that can change with you. Long contracts often mean inflexibility; if the service is up to scratch then they will be confident you’ll keep using them.

Your IT systems are vital to your business make sure you get the right kind of support to look after them.

Your IT Department provides flexible, affordable IT Support solutions for businesses of any size. For a free, no-obligation conversation about the solutions that we offer please give us a call on 0115 7980704 or email info@your-itdepartment.co.uk and we’d be delighted to meet with you.

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