Join Our Winning Team!

October 12, 2018

Senior IT Support Engineer  

Your IT Department Ltd is a fast-growing, award winning IT support and services company.  

We have an exciting opportunity for an experienced and ambitious Senior IT Support / 3rd Line IT Support Engineer to work in a fast-paced and technically challenging environment. Due to the diverse nature of incidents and technology supported, we seek an Engineer with a consultative style and a genuine willingness to learn new skills.  

We are seeking bright, diligent individuals with excellent communication skills and a good work ethic. 

This is a challenging and diverse role that involves project work such as system migrations and upgrades, in addition to providing an escalation point for 1st and 2nd Line issues when required. 

Responsibilities: 

Design, implementation and support of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. 

Deliver Projects to defined timescales Conduct network surveys and assessment 

Onboarding of new clients 

Accurate documentation of Clients sites 

3rd Line IT support 

Provide an Escalation point for 1st and 2nd Line Support Technicians. 

Requirements: 

As we provide services to over 120 small businesses this list is not exhaustive 

Proven ability to configure and troubleshoot a variety of Windows Server operating systems from 2003 to 2012 R2 

Virtualisation – Excellent Understanding of Virtualisation concepts, working knowledge of Hyper V and Vmware 

Good understanding of networking, TCP/IP and subnetting. Ability to deal with a wide range of networking hardware from different vendors. Experience configuring VLAN’s 

Experience with Firewalls and Web filters, in particular WatchGuard 

Excellent Time management and planning 

Experience with Cloud Apps such as Office 365 and Google Apps 

Knowledge of the following products and solutions:  

Windows Server 2008 to 2012 

Exchange Server 

Hyper V and Vmware 

Office 365 

Watchguard Firewalls 

Webroot Antivirus 

Connectwise PSA Management System 

Labtech RMM 

StorageCraft Backup 

This company considers all applicants, but the role typically favours those who are fully or part qualified. Relevant MCP, MCSA or MCSE qualifications are a strong bonus. 

Personal Requirements: 

We require individuals to be committed to our Core Values 

We Are Client Focused 

We Are Loyal & Committed 

We Work As A Team 

We Have Respect 

We Have Fun 

In addition, the ideal candidate will be able to prioritise tasks whilst maintaining a clear customer focused approach 

Be reliable and willing to solve client demands 

Keen for new experience, responsibility and accountability 

Benefits:

21 Days Paid Holiday + Bank Holidays 

Workplace Pension by NEST 

Paid Overtime 

Staff Development Program 

Up to 5 Days Technical Training per Year 

Paid Technical Exams 

Modern Working Environment, with Xbox, table tennis etc. 

Regular Team Events outside of work 

Work uniform supplied 

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To apply please send a CV in the first instance to careers@your-itdepartment.co.uk  

Unfortunately we will only be able to contact those candidates that we invite for interview.

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