Say Hello to Charley

We continue our introductions to the Your IT Team with our Helpdesk Manager, Charley Clarke. What’s your role at Your IT? Working closely with Simon Cox, our Technical Director, I take overall responsibility for the helpdesk function. I keep an eye on all the issues coming in and allocate them to technicians on the desk,…

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Why You Need A Password Manager

In a previous post, we’ve talked about the fact that cyber security should start with your people and one of the key elements of any cyber security policy should be the use of robust passwords. The days of ‘abc123’ and ‘pa55word’ SHOULD be long gone, and if they aren’t then I’m afraid you are asking…

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Introducing our Technical Director

Simon Cox Technical Director Your IT Department IT Support Provider

Our series of posts introducing the Your IT Team continues with our Technical Director, Simon Cox. What’s your role at Your IT? Along with Lee, I’m one of the founders and owners of the business. I’m mainly involved in the technical side of the business working closely with the technical team to ensure that customers…

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Why Your Business Needs A Strong Firewall

  Although you may not be running a multi-million-pound business or storing military secrets your business may still be an attractive target for hackers. Whilst the recent media coverage of the WannaCry attack focused on the NHS the attack infected numerous small businesses across the world. 46% of UK businesses have identified at least one…

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Introducing the Your I.T. Department Team.

Staff of Your IT Department LTD; award winning IT Support Provider based in Nottingham

We’ve had a number of new recruits over the past few months here at Your IT. We believe it’s important that your know who you’re dealing with and so over the coming weeks we’ll be introducing the whole team, new and old, so you can put names to faces. To start us off its Managing…

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East Midlands named UK’s most ‘digitally safe’ region

Colourful map showing Nottinghamshire, Derbyshire, Leicestershire, Northamptonshire and Lincolnshire

The East Midlands has been named the most ‘digitally safe’ region in the UK in a new study by Barclays. The Barclays Digital Safety Index score is based on the ability of 6,000 UK adults to protect data, devices and accounts, and to spot digital threats. Respondents in the East Midlands completed a digital safety…

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The Advantages and Disadvantages of BYOD

If you’re running a small business you’ll be aware of the costs of the constant updates to technology. Staff requesting the latest phone, tablet or laptop, and complaining that the ‘outdated’ technology you bought a year ago is hampering them are a constant headache, we’ve even heard of staff moving to rivals for the latest…

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New Staff And Lots of Awards Makes For A Very Busy Week!

We’ve welcomed three new members of staff to the Your IT Team recently. The appointments of experienced engineer Josh Stevenson and apprentices Kieran Starbuck and Kyle Marlow takes Your IT to 13 staff overall and sees the IT Support team increased by over 50% in past six months. The appointments have been featured on local business…

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Listening To Your Feedback And Improving Support

You’ll have seen a few posts from us recently about the levels of customer satisfaction we achieve – we’ve even been in touch with some of you regarding the both the positive, and occasional negative, comments that we receive from you, our customers. We often use feedback left either through the reviews.co.uk website or, more…

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Ransomware – it makes me WannaCry………….

Ransomware. You’ll have struggled to avoid the word this week and we’ve certainly had more than our fair share of telephone calls from concerned customers. The ‘WannaCry’ virus attack on the NHS has made Ransomware the current buzzword in the national and international press. Whilst this is undoubtedly a high-profile attack are the press guilty…

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