We’ve had a Super September with a Net Customer Satisfaction Score of 97.8 and just one negative response out of 134 reactions during the month!
It’s great to know that our customers feel that we are doing a good job and to be receiving so much feedback.
Leading the way individually was Ryan Bennett who received 54 reactions, 65.1% of all of his customer interactions and received a 100% positive score. Ryan was justifiably awarded Your IT’s “Hero of Month” award.
Amongst the 30 plus individual comments that our customers left for us Ryan also received some fabulous feedback;
And it wasn’t just Ryan that received some lovely words from our customers;
The guys are all ready to try and get 100% satisfaction for October!