Help Us to Help You!
This is an extremely difficult time for all businesses and we are very much here to help. We are operating as normal a service as possible whilst dealing with the huge task of ensuring that our clients can work remotely.
Our help desk staff are managing fantastically. When you see staff step up as they have you know that you have a truly fantastic group of people, who genuinely care. Staff are undertaking overtime, working through lunches and generally doing everything they can to ensure we get through your support requests as quickly as possible.
Do please continue to contact us with any technical difficulties but please be aware that we are dealing with an extremely large volume of calls and so in order to provide you with the best possible service we request that use our support portal https://your-itdepartment.deskdirector.com/ or email support requests to firstname.lastname@example.org wherever possible.
Please help us to help you by avoiding the phone wherever possible. This will mean we can get everything done more quickly.
To download the guide to using our Support Portal please visit – https://www.your-itdepartment.co.uk/wp-content/uploads/2020/03/Your-IT-DD-Portal-Presentation.pptx
We are also putting together some helpful guidance on remote working which can be accessed at www.your-itdepartment.co.uk/remote-working We will be adding to this over the coming days.