Category: IT Support & Managed Services

What Does An IT Support Company Do?

Exactly what does an IT support company do? Do we simply answer calls and tell the person at the other end to ‘turn it off and back on again‘ or reset their password? Or do we do cool stuff with AI, automating processes and leveraging machine learning? The truth is, of course, somewhere in between.... Read full article

What Are Managed IT Services?

Your IT Department were recently named as the number 5 Managed Service Provider in the UK. We finished 97th in the World in the MSP501, the ‘World Cup’ of Managed Service Providers. This was a fantastic achievement for us as a business. But it also raised a question when we let people know. Exactly what... Read full article

IT Support For Your Internal IT People

Sometimes, the businesses we work with have internal IT people. And a senior member of staff who takes on responsibility for the IT, without actually having a background in IT themselves. If that’s you, then you should be scared. Terrified in fact. Not because you don’t have the skillset. But because if your IT goes... Read full article

What Every IT Support Company Wishes You Knew About IT

I recently did some training in SEO. Search Engine Optimisation for those who are unfamiliar. I didn’t do it because I want to do SEO for a living. I did it so I could have better conversations with the people we use for SEO and the Apprentice we’ve brought in who will eventually take over... Read full article

Why you should be highly sceptical of ALL IT support companies

You probably don’t know, what you don’t know about IT. Does that make sense? I think that’s a fair assumption for me to make. And why should you concern yourself with the latest tech news, software, and support updates? You’re too busy doing what you do best. You probably already read your industry magazines, blogs,... Read full article

The Top 10 Reasons Why Business Owners & Managers Switch IT Partners

You probably won’t be surprised to learn that we heard from a lot of businesses last year who were unhappy with their current IT support provider. And that’s putting it politely! Some of these businesses were seething. They’d put a huge amount of trust in their supplier. They were made promises of better devices, more... Read full article

Why The Price of Your IT Project Might Increase.

Ever undertaken any home renovation project? Even just a bit of simple decorating? Did it go smoothly? Was everything exactly as it appeared or did you get a shock when you pulled that first piece of wallpaper off and discovered it was holding up the roof?!! IT projects are similar to any other project. The... Read full article

Your Server is Going To Fail!

Here’s Why and What You Can Do About it. There are some inevitabilities in life. Death and tax are two. We’ll add IT hardware failure to that list. Because we don’t wish to scare you but your server is going to fail. It is not an ‘if’ it is a ‘when’ and in this article... Read full article

Case Study – Rowes Precision Products

About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering a ‘sub-contract machining service’. The company has it’s main site in Derbyshire and another in Leicester. What Was Going Wrong? The IT used by Rowes staff was described as ‘sluggish’.... Read full article

Case Study – Meller Limited

About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North Notts College Meller have been involved in the delivery of some high-profile projects including work on the Queens Medical Centre Nottingham. What was going wrong…. In short the IT needed... Read full article