Support For IT Managers & Departments
Flexible support to complement your internal resources
If you already have an existing IT expert, or an In-house IT Support Team, Your IT Department can provide you with ongoing support and consultancy to complement and expand your team.
There are numerous reasons that an IT Manager might need the kind of additional resources that Your IT Department can provide. Whether it’s assistance with a large-scale infrastructure project or just someone to help with the daily grind so you can concentrate on delivering solutions and technologies to enhance the business, our flexible services could be just what’s needed.
We work with a number of in-house Managers and Teams delivering services tailored to their requirements whether it’s help desk support, monitoring and maintenance or IT security solutions.
Service Desk & On-Site Support
If you find yourself overwhelmed with the day-to-day issues of your users, then Service Desk support can free you up to concentrate on the big picture.
You’ll be allocated a dedicated team of engineers that know and understand your business and its users. As an extension of your team they’ll work with you and your staff to provide support andtroubleshoot critical issues.
Whatever the issue; whether it’s a slow running PC, a printer problem or a system failure our fully trained engineers will get your users up and running again in no time!
Remote Monitoring & Maintenance
We’ll be keeping an eye on things 24 hours a day, 7 days a week which means we can identify a lot of issues in the early stages, virtually eliminating downtime. You’ll also get Windows patch management alongside proactive automatic maintenance including temporary file deletion and disk defragmentation.
We can also keep you updated with regular reports, ensuring you understand the health of your networks and infrastructure.
We can provide industry leading internet security and virus protection, along with email filtering to secure your systems. Should the worst happen we’ll provide fully managed back-up and tried and tested disaster recovery, ensuring business continuity.
We’ll also provide you with our Desk Director software giving you direct access from your desktop to our helpdesk.
3rd Party Software Management
If required, we’ll look after all your 3rd party software ensuring that it is up-to-date and fully patched. We’ll also deal with your software support; saving you the time it takes to call technical support helplines and troubleshoot issues.
15-minute response time
NO LONG-TERM CONTRACTS
Low Risk & Complete Flexibility
An Extension of Your Business