The fastest, most efficient way to access support is via our Support Portal.
In the Support Portal you can log tickets, live chat with the Support Team, track ticket progress, request changes and much, much more…..
You can access the Support Portal via the icon on your desktop, from the app available on Android and iOS or online at https://your-itdepartment.deskdirector.com/
Full instructions for using the Support Portal online can be found at https://www.your-itdepartment.co.uk/wp-content/uploads/2020/03/Your-IT-DD-Portal-Presentation.pptx
If you cannot use the Support Portal then we have two further channels for accessing support.
Send an email describing your issue to: firstname.lastname@example.org
If you cannot use the Service Portal or email you can call us on 0115 8220200 – Option 1