Why Choose Us?
98%+ Customer Satisfaction!
A Trusted Partner
What Our Clients Say About Us
Great service by Charley, Pete then kept me informed all day as to what was going on and fixed the problem in order that I could take my laptop home to work on in the evening. Many Thanks.
Communication was great and even though the issue took quite a while to resolve, Your IT kept trying to help and talked me through to find a resolution.
Again first class service, professional and quick, couldn't ask for more! Without this efficient service we could have lost many hours of down time.
Your IT staff are easily contactable, phone back when you say you will, and are a pleasure to talk to. Not all IT support teams talk like human beings but it's a pleasure to work with you and the team. Thank you!
Really efficient service, the problem was identified and resolved very quickly. Thanks! 🙂
Adam was an absolute pleasure to deal with - very helpful and informative
Frequent updates from Adam on issues with third party telephone provider and Josh on Outlook / Workspace link
Flexible and co-operative support assistance provided out of hours
Adam was very quick to diagnose the problem and not only did he sort out the internet explorer issue but he also spotted an issue with the pdf downloader and rectified that. I was kept in the loop at all times. Thank you
Your IT support rang exactly when they said they would and dealt with my query effectively and efficiently - Thank you
I wanted to say thanks for sorting Steve’s laptop as quickly as you have and to the team for arranging for Adam to bring it on site on Friday. Charley has been brilliant throughout all of the issues. Really patient with us and worked his socks off to get it sorted.
We appreciated the prompt site visit. Our printer has been playing up for a long time now which becomes extremely frustrating when it impedes you from carrying out what should be quick office duties in a timely manner. We were therefore really pleased that you took the time to come out to us to sort it out once and for all so quickly.
Thank you very much for sorting out our server issues; I think at one point the whole team were involved and it was nice to hear a big cheer down the other end of the line when the problem was sorted. Thank you for coming onsite at short notice to collect the offending server and for the extremely quick turnaround in fixing it; no company likes to have their systems down at all, but downtime was minimised as best as possible. Thank you all for your patience in dealing with an extremely stressed Director!
Adtrak LLP is a full-service digital marketing agency that employs over 110 people in it’s head office in Nottingham. Your IT have provided IT support since 2010 and Creative Director James O’Flaherty talks about how Your IT have helped Adtrak develop its IT infrastructure during a period of massive growth.
NBV Enterprise Solutions are a not-for- profit organisation based in Nottingham and operate two multi-occupant office spaces, with additional satellite offices across the East Midlands. Your IT have been providing IT support to NBV staff and tenants for over 3 years. Here, former CEO Richard Dearden, explains how Your IT have helped NBV.
Our Managed Support Packages
Dedicated IT Support Team
Managed Service Desk – Unlimited remote support from 07.00am to 6.30pm, Monday to Friday delivered by highly trained first, second and third-line support speaking jargon-free English.
Dedicated Onsite Support Engineer – Whilst the majority of issues can be solved remotely some critical issues need an engineer on site. Your IT provide unlimited onsite support for critical issues.
Dedicated Account Manager – a named contact who will conduct a regular account review to ascertain the current and future technology needs of the business. Your Account Manager has access to other experts within the Your IT Team to help with any scenario.
Support Portal including LiveChat Facility – Allows you to log and control tickets, keep up to date with progress issues and chat live with engineers
Managed Anti-Virus – Enterprise class Antivirus protecting you 24/7 from worms, trojans, and malware.
Email filtering – With as many as 1 in every 131 emails containing malware you need high quality email filtering to protect your business. We’ll supply, configure and monitor it for you.
Software patch management – keeping software up-to-date is a vital part of IT security. We’ll manage this for you, ensuring you are using the latest, most secure versions of all your programs.
Network Monitoring & Management
24/7 server and device monitoring – utilising advanced monitoring to alert support staff in the event of pending/current issues, allowing them to take corrective action before users become aware of problems
Router, Switch and Firewall Management – we’ll make sure the hardware that keeps your data flowing, and cyber threats at bay, is working, correctly configured and proactively managed.
Proactive Maintenance & Standardisation
Automated Desktop Maintenance – We’ll perform regular disk clean-ups and defrags to ensure your desktop PC’s are working at their optimal level
Active Directory and Group Policy – We’ll use Active Directory and Group Policy to standardise server and network setup. This increases network security and improves reliability
Standardised PC Setup – It makes sense to standardise your equipment and PC configuration. This removes compatibility and communication problems, improves security and enables scheduling of updates.
Reporting & Documentation
Bi-Annual System Audit & technology review – reporting on infrastructure age, condition and suitability, allowing you to plan for IT refresh and replacement of obsolete hardware.
Monthly Service Reporting – We’ll let you know what we’ve done, what feedback we’ve received from your users and what we are planning for the future.
Computer and peripheral installation and configuration – All PC’s, laptops and peripherals purchased through Your IT configured and installed at no additional charge.
Password Management & IT Documentation Portal – We’ll document your IT infrastructure, passwords and assets in your very own IT portal, helping you to stay in control of your systems.
Third-party supplier management and liaison – We’ll speak directly to your suppliers to resolve any problems so you avoid being ‘piggy in the middle’ with complex issues.