Why Choose Us?
98%+ Customer Satisfaction!
A Trusted Partner
What Our Clients Say About Us
Just a quick note to say thankyou to you and your team for the support over the last few weeks. Being honest I was worried going into the WFH situation that one area we would struggle in would be IT and general comms, but the processes, tech and software you’ve helped us put into place have coped well so far, touch wood! Had a full team catch up today and no issues which tells the story.
Our organisation transitioned to home working quickly in March with the support of Your IT Department in setting up our users with remote access. We have received good support, expectations were set on anticipated delivery time on open tickets and we always felt that those times were bettered. On the whole our team has been happy with the support provided and we are in a good position to utilise home working if the need arises in the future.
Some feedback as to the level of service maintained by Your IT over the Covid 19 lockdown period. I’m sure we all agree it was a very difficult time as massive changes happened practically overnight. Your IT was quick to adapt its business structure to meet the government guidelines and still maintain customer service. The communication was excellent from all departments in Your IT. I would say I was very impressed by the support department as every member of that team went above and beyond to resolve issues quickly. Communication was excellent as I was regularly updated on the progress of my tickets. Your IT was proactive and very quickly provided me with options to allow employees to work from home with access to our network. I would say in summary Your IT’s service was excellent during this period. Thank you all, I really do appreciate this.
We have been supported by Your IT for many years and the service has always gone above and beyond. They have taken the time to get to know our business and be proactive in suggesting improvements to our systems. We moved to remote platform many months ago, so when Covid 19 hit we were completely equipped to continue working, regardless of where we were based. This meant no disruption for our business. We had our usual service queries during the Lockdown but there was no difference in response or service from the support team. Completely satisfied !
The team at Your IT deserve praise for ensuring that we were already prepared for remote working prior to COVID-19. Once we knew that the office had to close they were on hand to support with all our needs and ensure a seamless transition. We have been lucky that our operational capability has not been dented by home working – however this has depended on reliable IT infrastructure and a responsive support team. We are delighted with the service Your IT have provided to keep our business moving.
I have no hesitation in saying Your IT did a wonderful job in assisting us through the transit from office to home working for our staff. It all happened very smoothly and support since then has been excellent with no change in service levels detectable.
Your IT provide us with total peace of mind. They are always there at the end of the phone for us. Staff are very friendly and go above and beyond, even working over holidays and weekends to resolve issues. Your IT made the change from our old provider very smooth and we weren’t tied into a long initial contract which gave us confidence that the sales pitch wasn’t going to be the best bit!
Your IT Department has helped us with all our IT needs for many years and now they are installing a new phone system. They work tirelessly to meet our demands. They are professional, supportive and we have an excellent working relationship with them. We would highly recommend Your IT Department for all your IT needs.
We love the ease of use with Your IT Department. We just pick up the phone and have small issues dealt with straight away. They provide a great service and keep us updated on any outstanding issues. I honestly believe you’d struggle to beat Your IT for customer service.
We’ve been a client of Your IT Department for just over a year and have found them to be much more proactive than previous suppliers. We’ve really progressed with their guidance they offer much more than just fixing problems. However, when issues do occur, we’ve experienced prompt responses and generally rapid resolution. I’d have no hesitation in recommending Your IT to other businesses.
Since we partnered with Your IT we’ve been really impressed with their response times and their ability to resolve most queries over the phone. They provide us with regular updates whenever they are working on anything and discuss alternative solutions if any issue cannot be resolved immediately. We’d recommend Your IT to any small business, their staff are great, very friendly, no problem is too small or too big to them and they respond quickly to all of our queries and problems.
Great service by Charley, Pete then kept me informed all day as to what was going on and fixed the problem in order that I could take my laptop home to work on in the evening. Many Thanks.
Communication was great and even though the issue took quite a while to resolve, Your IT kept trying to help and talked me through to find a resolution.
Again first class service, professional and quick, couldn't ask for more! Without this efficient service we could have lost many hours of down time.
Your IT staff are easily contactable, phone back when you say you will, and are a pleasure to talk to. Not all IT support teams talk like human beings but it's a pleasure to work with you and the team. Thank you!
Our Managed Support Packages
Dedicated IT Support Team
Managed Service Desk – Unlimited remote support from 07.00am to 6.30pm, Monday to Friday delivered by highly trained first, second and third-line support speaking jargon-free English.
Dedicated Onsite Support Engineer – Whilst the majority of issues can be solved remotely some critical issues need an engineer on site. Your IT provide unlimited onsite support for critical issues.
Dedicated Account Manager – a named contact who will conduct a regular account review to ascertain the current and future technology needs of the business. Your Account Manager has access to other experts within the Your IT Team to help with any scenario.
Support Portal including LiveChat Facility – Allows you to log and control tickets, keep up to date with progress issues and chat live with engineers
Managed Anti-Virus – Enterprise class Antivirus protecting you 24/7 from worms, trojans, and malware.
Email filtering – With as many as 1 in every 131 emails containing malware you need high quality email filtering to protect your business. We’ll supply, configure and monitor it for you.
Software patch management – keeping software up-to-date is a vital part of IT security. We’ll manage this for you, ensuring you are using the latest, most secure versions of all your programs.
Network Monitoring & Management
24/7 server and device monitoring – utilising advanced monitoring to alert support staff in the event of pending/current issues, allowing them to take corrective action before users become aware of problems
Router, Switch and Firewall Management – we’ll make sure the hardware that keeps your data flowing, and cyber threats at bay, is working, correctly configured and proactively managed.
Proactive Maintenance & Standardisation
Automated Desktop Maintenance – We’ll perform regular disk clean-ups and defrags to ensure your desktop PC’s are working at their optimal level
Active Directory and Group Policy – We’ll use Active Directory and Group Policy to standardise server and network setup. This increases network security and improves reliability
Standardised PC Setup – It makes sense to standardise your equipment and PC configuration. This removes compatibility and communication problems, improves security and enables scheduling of updates.
Reporting & Documentation
Bi-Annual System Audit & technology review – reporting on infrastructure age, condition and suitability, allowing you to plan for IT refresh and replacement of obsolete hardware.
Monthly Service Reporting – We’ll let you know what we’ve done, what feedback we’ve received from your users and what we are planning for the future.
Computer and peripheral installation and configuration – All PC’s, laptops and peripherals purchased through Your IT configured and installed at no additional charge.
Password Management & IT Documentation Portal – We’ll document your IT infrastructure, passwords and assets in your very own IT portal, helping you to stay in control of your systems.
Third-party supplier management and liaison – We’ll speak directly to your suppliers to resolve any problems so you avoid being ‘piggy in the middle’ with complex issues.