Customer Focused IT
Customer Service is Crucial.
That's why customer service is what we do best.
From the video you can tell that WE think we're great at customer service but what do our customers actually think?!
"A massive thank you to you and the team at Your IT who are always very friendly, helpful and prompt with any issues that myself and the rest of the team encounter.
Please pass on my thanks to the team, from a very satisfied customer."
"We have been supported by Your IT for many years and the service has always gone above and beyond. They have taken the time to get to know our business and be proactive in suggesting improvements to our IT systems.
Personnel Solutions Midlands Limited
“Very happy with the IT services provided by Your IT Department. They have consistently been prompt, professional, knowledgeable and always on-point. They are a friendly team who I highly recommend."
"Your IT provide us with total peace of mind. They are always there at the end of the phone for us. Staff are very friendly and go above and beyond, even working over holidays and weekends to resolve issues. Your IT made the change from our old provider very smooth and we weren’t tied into a long initial contract which gave us confidence that the sales pitch wasn’t going to be the best bit!"
What Makes Your IT Department Different?
The way we work with our clients. After we have visited your business to fully assess your current IT systems, we will provide you with the best IT solutions. We aim to lower your IT costs, reduce your downtime, supply you with the best IT solutions and provide you with outstanding customer service. Your solution will be designed by our experts and be unique to you, tailored to your exact needs.
We think prevention is better than a cure. This is why we manage your IT and prevent issues before they arise, allowing you to concentrate on the daily running of your business. Instead of employing a complete in-house IT department, we can provide you with everything you need, at a fraction of the cost and hassle. We ensure that we keep our customers fully updated on our progress with regular reports on network health, infrastructure, security and overall performance.
We work in partnership with you.
We believe Managed IT Support is done with you, not to you. Our aim is to align your technology with your business goals and then to work with you to increase efficiency and reduce costs.
One size doesn’t fit all and our Managed IT Solutions will be tailored to your needs, however what you’ll definitely benefit from is lower IT costs, reduced downtime, marketing leading solutions and outstanding customer service.
What You Get
How It Helps
Help Desk and Onsite Support
Your IT issues solved by our team of experts.
95% of problems solved in under an hour.
Remote Monitoring and Maintenance
Problems fixed BEFORE they affect your business.
Managed Patching and Updates
The latest and most secure versions of all your software.
Updates happen in the background with NO interruptions.
We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them.
Technology Buying Service
No more searching around for the best price – we provide all your technology, configured and ready to use.
Understand what you’ve got and where you are heading. Simple IT budgeting and advice and consultancy to get the most from your systems.
A single point of contact for questions and queries about your technology.
Advanced Security Solutions
Basic security as part of your support package, and advanced solutions as easy-to-understand add-ons.
Phones, Broadband, Mobile and WiFi can all be managed under one roof. Just one support number to call.
One Simple ‘All In’ Cost
Simplify your IT budget and your administration and save time and money every month.
Your IT have been providing Managed IT Support & Business IT Services since 2009. We are a local provider, proud to be fully owned and operated in Nottingham.
Founders Lee Hewson and Simon Cox continue to run the business as they have for over a decade. We’ve now grown to a Team of 17. This means we have the capacity to help but remain small enough to really get to know our clients businesses.
We’ll take some basic details, discuss your most pressing issues and organise an
We’ll carry out a full assessment of your business and technology.
be provided with bespoke report showing where improvements could be made.
There is no obligation – Use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Use our service for 90-Days. If you’re not completely satisfied, we’ll refund ALL of your support costs.
Our Promises To You
Fast Response Times
When you call Your IT Department with an IT Issue, your phone call will be answered immediately or returned within 30 minutes of you leaving a message. An experienced technician will start working on a resolution to a business-critical issue within 60 minutes of the time you contacted us.
Easy To Contact
Our service desk is open from 0700 until 1830 Monday to Friday, outside normal business hours we have a 24/7 monitored answer service. You can also contact us via Email for non-critical issues and we offer Live Chat via our website.
Effective, Fast & Friendly Customer Service
Customer service is not a department, It's our whole company ethos. Nobody calls IT support to say everything is OK, so we understand you may be frustrated, concerned or even angry when you call us. What we'll provide is understanding, professionalism and a resolution as soon as possible.
Keep You Informed Every Step Of The Way
If your issue is escalated within our engineering team, or we need to liaise with 3rd parties such as software and broadband providers we will keep you informed of exactly what’s happening at regular intervals.
No Unexpected Costs
What we quote is what you pay. Our agreements clearly show what is included in your support package and what will attract additional charges, but we’ll also agree any ‘out of scope’ work before it is carried out.
Ask For Feedback & Act On It
You will be asked to rate our service on each interaction via our Smileback system. Our live Customer Satisfaction score is displayed on our website and we communicate changes based on feedback received via our quarterly Client Newsletter.
You can call us on
0115 8220200 anytime between 7am and 6.30pm.
If you’d rather we call you, you can complete our Contact Form or you can schedule a time that suits you in our simple online calendar below.
We look forward to speaking to you.
Your IT Department Ltd, Unit 8 Farrington Way, Eastwood, Nottingham. Nottinghamshire. NG16 3BF
Your IT Department Ltd, The Old Rectory, Main Street, Glenfield, Leicester, LE3 8DG
Your IT Department is a registered company in England • Registered Number: 6403781 • VAT Number: 945948664 • © Your IT Department 2021. All Rights Reserved