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Just a quick note to say thankyou to you and your team for the support over the last few weeks. Being honest I was worried going into the WFH situation that one area we would struggle in would be IT and general comms, but the processes, tech and software you’ve helped us put into place have coped well so far, touch wood! Had a full team catch up today and no issues which tells the story.
Director - Protolan
Our organisation transitioned to home working quickly in March with the support of Your IT Department in setting up our users with remote access. We have received good support, expectations were set on anticipated delivery time on open tickets and we always felt that those times were bettered. On the whole our team has been happy with the support provided and we are in a good position to utilise home working if the need arises in the future.
Stadium Manager - Leicestershire County Cricket Club
Some feedback as to the level of service maintained by Your IT over the Covid 19 lockdown period. I’m sure we all agree it was a very difficult time as massive changes happened practically overnight. Your IT was quick to adapt its business structure to meet the government guidelines and still maintain customer service. The communication was excellent from all departments in Your IT. I would say I was very impressed by the support department as every member of that team went above and beyond to resolve issues quickly. Communication was excellent as I was regularly updated on the progress of my tickets. Your IT was proactive and very quickly provided me with options to allow employees to work from home with access to our network. I would say in summary Your IT’s service was excellent during this period. Thank you all, I really do appreciate this.
Technical Manager - Silicone Altimex
We have been supported by Your IT for many years and the service has always gone above and beyond. They have taken the time to get to know our business and be proactive in suggesting improvements to our systems. We moved to remote platform many months ago, so when Covid 19 hit we were completely equipped to continue working, regardless of where we were based. This meant no disruption for our business. We had our usual service queries during the Lockdown but there was no difference in response or service from the support team. Completely satisfied !
Nicola De Lucas
Director - Personnel Solutions Midlands Limited
The team at Your IT deserve praise for ensuring that we were already prepared for remote working prior to COVID-19. Once we knew that the office had to close they were on hand to support with all our needs and ensure a seamless transition. We have been lucky that our operational capability has not been dented by home working – however this has depended on reliable IT infrastructure and a responsive support team. We are delighted with the service Your IT have provided to keep our business moving.
Founder & Partner - Ecuity Consulting
I have no hesitation in saying Your IT did a wonderful job in assisting us through the transit from office to home working for our staff. It all happened very smoothly and support since then has been excellent with no change in service levels detectable.
Owner - Julia T. Betts
Your IT provide us with total peace of mind. They are always there at the end of the phone for us. Staff are very friendly and go above and beyond, even working over holidays and weekends to resolve issues. Your IT made the change from our old provider very smooth and we weren’t tied into a long initial contract which gave us confidence that the sales pitch wasn’t going to be the best bit!
Rachel Ellen Design
Your IT Department has helped us with all our IT needs for many years and now they are installing a new phone system. They work tirelessly to meet our demands. They are professional, supportive and we have an excellent working relationship with them. We would highly recommend Your IT Department for all your IT needs.
We love the ease of use with Your IT Department. We just pick up the phone and have small issues dealt with straight away. They provide a great service and keep us updated on any outstanding issues. I honestly believe you’d struggle to beat Your IT for customer service.
Managing Director - Eaton Electrical
We’ve been a client of Your IT Department for just over a year and have found them to be much more proactive than previous suppliers. We’ve really progressed with their guidance they offer much more than just fixing problems. However, when issues do occur, we’ve experienced prompt responses and generally rapid resolution. I’d have no hesitation in recommending Your IT to other businesses.
Director - Eastlake & Beachell
Since we partnered with Your IT we’ve been really impressed with their response times and their ability to resolve most queries over the phone. They provide us with regular updates whenever they are working on anything and discuss alternative solutions if any issue cannot be resolved immediately. We’d recommend Your IT to any small business, their staff are great, very friendly, no problem is too small or too big to them and they respond quickly to all of our queries and problems.
Office Co-Ordinator - Polytan
Great service by Charley, Pete then kept me informed all day as to what was going on and fixed the problem in order that I could take my laptop home to work on in the evening. Many Thanks.
Communication was great and even though the issue took quite a while to resolve, Your IT kept trying to help and talked me through to find a resolution.
All About Bricks
Again first class service, professional and quick, couldn't ask for more! Without this efficient service we could have lost many hours of down time.
Your IT staff are easily contactable, phone back when you say you will, and are a pleasure to talk to. Not all IT support teams talk like human beings but it's a pleasure to work with you and the team. Thank you!
Really efficient service, the problem was identified and resolved very quickly. Thanks! :)
Adam was an absolute pleasure to deal with - very helpful and informative
Frequent updates from Adam on issues with third party telephone provider and Josh on Outlook / Workspace link
Flexible and co-operative support assistance provided out of hours
Adam was very quick to diagnose the problem and not only did he sort out the internet explorer issue but he also spotted an issue with the pdf downloader and rectified that. I was kept in the loop at all times. Thank you
Clare Lees Executive
Your IT support rang exactly when they said they would and dealt with my query effectively and efficiently - Thank you
Radford Care Group
I wanted to say thanks for sorting Steve’s laptop as quickly as you have and to the team for arranging for Adam to bring it on site on Friday. Charley has been brilliant throughout all of the issues. Really patient with us and worked his socks off to get it sorted.
Linear, Sheffield / Birmingham
We appreciated the prompt site visit. Our printer has been playing up for a long time now which becomes extremely frustrating when it impedes you from carrying out what should be quick office duties in a timely manner. We were therefore really pleased that you took the time to come out to us to sort it out once and for all so quickly.
NKD, Nottingham / Leicester
Thank you very much for sorting out our server issues; I think at one point the whole team were involved and it was nice to hear a big cheer down the other end of the line when the problem was sorted. Thank you for coming onsite at short notice to collect the offending server and for the extremely quick turnaround in fixing it; no company likes to have their systems down at all, but downtime was minimised as best as possible. Thank you all for your patience in dealing with an extremely stressed Director!
Director - SheffMed UK
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September 16, 2020 Craig Pearson